Case Manager - Mental Health Services jobs in Vermont

Division:              CYFS/CCPS

Position:              Case Manager, Psychiatry Services

Reports to:         Medical Director

Description: The Psychiatry Services Case Manager works as part of the Psychiatry Services team as liaison for clients receiving Psychiatry Services as their only basic care plan while they are transitioning out of or stepping down from a more comprehensive array of the agency’s services. The position supports psychiatric providers and clients and acts as point of contact for the Children’s Psychiatry team and CCPS Psychiatry to facilitate treatment related communication, scheduling, chart management, care coordination, and to implement follow up care instructions to ensure clients are building and maintaining strong ties with other community-based service providers.

Duties include, but are not limited to the following:

• Collaborate with internal and external service providers to ensure clients access and utilize all recommended services and stay connected to their support networks
• Support clients as they complete treatment recommendations from Psychiatrists, as they access follow-up care in the community, and provide guidance when clients request support with navigating their system of care.
• Follow up with and ensure clients are accessing medical, social, educational, vocational, housing, financial and other services in support of their overall treatment plan and health goals.
• Provide client information and status updates to Psychiatry team during staff meetings.
• Assist with discharge planning, follow-up care coordination, and outreach to clients who may be unavailable/ unable to engage with services as agreed.
• Participate in case staffing as requested and support the implementation of follow up plans.
• Write timely chart notes and all other case management related documentation with basic clinical competency.
• Manage all communication and tracking processes for assigned client caseload.
• Under direct supervision, manage basic problems and crisis situations that do not require multi-system responses.
• Support and guide clients as they negotiate access to next levels of care and services.
• Follow all program policies and procedures.
• Other duties may be assigned according to agency and program needs.

General Physical Requirements:

• Ability to sit or stand for extended periods while conducting counseling sessions and performing administrative tasks.
• Manual dexterity to operate computers, phones, and other office equipment.
• Visual and auditory acuity to effectively communicate with clients and colleagues.
• Physical ability to occasionally lift and carry materials weighing up to 50lbs.
• Physical ability to provide physical restraints as necessary.
• Ability to drive personal car between locations as needed.
• Flexibility to work occasional evenings or weekends as needed for client appointments or organizational events.

Additional Requirements:

• Excellent organizational skills and attention to detail. 
• Ability to interact well with clients, parents, and internal/ external staff, and other professionals.
• Valid driver’s license, excellent driving record, and access to a safe, reliable, insured vehicle.
• Ability to lift and carry 50 pounds. 
• Willingness to work flexible hours.

Experience:

• Experience providing case management support or medical front-office support in healthcare settings.
• Ability to communicate basic treatment related health information to clients and providers in professional and empathetic ways.
• Ability to recognize client needs and appropriately navigate internal/ external agency/ community systems to support client access to supports.
• Demonstrate a basic understanding of trauma informed care practices.