Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare’sAltshuler Center for Education & Researchare advancing mental health beyond Dallas County while providing critical workforce to the state.

The Qualified Mental Health Professional (QMHP) is a member of the clinical treatment team. They are responsible for working with adults and families in treatment in a manner that is trauma-informed and responsive to needs, culture, gender, and military status. The QMHP is responsible for collaborating in the development of a person-centered recovery plan/family centered recovery plan aimed at helping every individual achieve their goals and objectives. The QMHP position is responsible for applying a holistic approach in assessing needs, developing safety plans, and providing any other clinical services of benefit, including case management, psychosocial rehabilitation, and skills training. This position maintains responsibility for a 100% productivity expectation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions listed here are representative of those that must be met to successfully perform the job.

• As a member of the treatment team, the QMHP applies a strength-based and trauma-informed approach, working collaboratively with individuals in service along with internal and external treatment team members to help support clients on a path to treatment and recovery.
• Together with clients, help to identify needs and develop individualized, person centered/family centered recovery plans that reflect client’s goals and objectives. Review and updates the plan as needed.
• As needed, conduct screening and assessments, utilizing Texas Recovery and Resiliency criteria, to determine the appropriate level of care. Based on the assessment and individual preferences, the QMHP refers individuals in service to the most appropriate available treatments.
• Work with the consulting psychiatrist to ensure that clients’ behavioral health needs are being addressed and help to facilitate and integrate the psychiatrist’s recommendations.
• Models and supports clients in health and wellness activities and with using healthy coping skills.
• Facilitates psycho-education groups and life skills development groups as needed.
• Maintains continuous services to an assigned caseload by providing Engagement, Outreach, Case Management, and Psychosocial Rehabilitation services.
• Attends and participates in all scheduled team meetings.
• Collaboratively develops safety/crisis plans
• Maintains confidentiality of all reports concerning staffing and consumers.
• Contribute to team knowledge and understanding of each consumer. Assists the medical and nursing staff in monitoring by reporting potential problems.
• Assist clients in linking with resources and a system of natural supports.
• Help monitor and assess consumers on an on-going basis; including provision of additional services as needed.
• Assists individuals in adjusting to new environments.
• Completes paperwork requirements and maintains quality, up-to-date clinical records. Documents any clinical or support services within 24 hours of providing the service.
• Works with family members/support system to gain support in everyone’s success.
• Crisis intervention as needed.
• Is knowledgeable about and remains in compliance with internal and external policies, procedures, regulations, and standards, including, for example, all Metrocare policies and procedures and Quality Assurance Plan, all applicable regulatory standards.
• Performs other duties as assigned.

COMPETENCIES:

The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.

• Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.

• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
• Adult Competencies as outlined by Health and Human Services Commission (HHSC) of Texas for Texas Resiliency and Recovery (TRR) requirements.
• Knowledge of trauma-informed theories, principles, and practices.
• Knowledge of racial equity and racial justice in the context of behavioral health services.
• Knowledge and/or experience with change management as it relates to positive organizational change.
• Strong sense of urgency and problem-solving skills
• Excellent written and verbal communication skills
• Must be computer savvy and proficient in Microsoft Word, Excel and Outlook; experience with an EMR system a plus.
• Strong interpersonal and engagement skills
• Strong organizational and time-management skills
• Ability to problem solve, exercise good judgment, and make sound decisions
• Ability to support the agency’s mission and demonstrate sensitivity to cultural diversity and workplace
• Ability to juggle multiple projects with accuracy
• Strong administrative skills
• Exceptional customer service skills, over the phone and in person, with individuals in service and internal/external partners.

EDUCATION AND EXPERIENCE:

• Required: Bachelor’s degree in human services with 1 to 3 years’ experience in MH/MR or related field, or
• Preferred; Master’s degree with 0 to 2 years’ experience in human services (same as QMHP regular)
• Preferred: Experience with trauma-informed services preferred, Seeking Safety, Illness Management and Recovery, and Motivational Interviewing.

MATHEMATICAL SKILLS:

• Basic math skills required.
• Ability to work with reports and numbers.
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.

REASONING ABILITY:

• Ability to apply common sense understanding to carry out simple one or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.

COMPUTER SKILLS:

• Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
• Ability to utilize Internet for resources.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain a Texas Driver License within three (3) months of employment.
• Liability insurance is required if an employee will operate a personal vehicle on Center property or for Center business. Must be insurable by Center’s liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.

Metrocare couldn’t have a great employee-first culture without great benefits. That’s why we offer a competitive salary, exceptional training, and an outstanding benefits package:

• Medical/Dental/Vision
• Paid Leave
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development Allowance up to $1500 per year
• Bilingual Stipend up to 6% of the base salary
• Many other benefits

Equal Employment Opportunity/Affirmative Action Employer

Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serves while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.

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