Case Manager coordinates the overall interdisciplinary plan of care for patients, from admission to discharge. Monitors care and acts as a liaison between patient/family, healthcare personnel, and insurers. Being a Case Manager evaluates the needs of the patient, the resources available, and recommends and facilitates the plan for the best outcome. Develops a discharge plan that provides the best available resources to meet ongoing patient needs and that encourages compliance with medical advice. Additionally, Case Manager identifies patient care issues and suggests revisions to or new clinical pathways to improve quality of care. May also be responsible for conducting utilization reviews. Typically requires a bachelor's degree of Nursing. Typically reports to a head of a department/unit. Requires Registered Nurse (RN). Case Manager's years of experience requirement may be unspecified. Certification and/or licensing in the position's specialty is the main requirement. (Copyright 2024 Salary.com)
Job Overview:
Job summaryCoordinate and/or provide services and activities for youth in a group home setting. This includes medical, school and employment appointments and family visitation. Act as a liaison between the agency and other agencies associated with the care of the youth (i.e., DCF, court, school, mental health provider etc.). Collaborates with staff and other key individuals toward implementing a permanency plan.This position will assist the Clinical Director with screening, admissions, and discharge of youth served at Questville Services. This position is responsible for the case management responsibilities associated with the room, board, and watchful oversight of youth in the facility which will include, but not limited to, data entry and implementation of program plans.The incumbent will need to understand basic adolescent development and psychology (particularly at-risk youth and high-risk youth). The incumbent must ensure compliance of state, program and agency regulations associated with providing case management services. Quality care includes: Mental health services, dental, physicals, school, court, recreational, family visits and all related services. This position must be able to function as a positive team player and work in partnership with the other residential staff including liaisons, educational coach, volunteers, and supervisory staff. This incumbent must provide excellent customer service when interacting with both internal and external providers and family members associated with the youth.
CORE COMPENTENCE
1. Total Quality Management: ensure highest quality of services which meet stakeholder needs/requirements; initiate continuous improvement; re-engineer-redesign work processes
2. Diversity/Cultural Competence: work effectively with people of differing backgrounds.
3. Set Priorities: separate the critical few from the trivial many and create focus
4. Effectiveness under Pressure: face a crisis and handle it effectively
5. Resilience: face a major roadblock and persevere to overcome it
6. Listen Actively: including paraphrasing, empathize and summarize the views of others
7. Presentation Capabilities: orally present ideas to others clearly, concisely and in a way that gets the message across
8. Writing Skills: write clearly and succinctly; get messages across that have the desired effect; use appropriate style, grammar and tone.
9. Computer Skills: Have an intermediate to advanced level of knowledge and skills with Agency’s computer software (i.e. Excel, Word, Caresoft etc.)
ESSENTIAL FUNCTIONS
QUALIFICATION
Bachelor’s degree in human services, or related field. One to three years of experience required. Passing of all DCF required background check. Must have a perceptive awareness of the needs and responses of youth served. Flexibility and willingness to work evening and/or weekend hours, if needed to carry out all job responsibilities.
WORKING CONDITIONS:
COMPENSATION
Job Type: Full-time
Pay: $45.00 - $50.00 per hour
Benefits:
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Ability to Relocate:
Work Location: In person