Case Management Director jobs in Ohio

POSITION OBJECTIVE

The Administrative Director, Institute for Compliance, Risk Management and Financial Integrity (CRM) is the lead staff position in the Institute, responsible for admissions, career development, academic advising, student services, adjunct coordination, budget/finance, and administrative oversight. The Director will provide a welcoming and knowledgeable source of information for prospective, admitted and enrolled students; and for faculty teaching in the program. The individual will work closely with the CRM faculty director and the dean to develop, market, and manage the Compliance and Risk Management Masters and certificate programs, as well as handle the day-to-day business functions of this program.

ESSENTIAL FUNCTIONS

1. Collaborate with the dean and CRM faculty director to plan and implement both short-term and long-term recruiting strategies; design marketing materials in collaboration with university marketing (UMC) and develop and plan activities in correlation with the program. Lead the admissions process, assessing applications and making decisive recommendations. Create and run CRM webinars and informational sessions for prospective students. Track the status of each potential student as they progress through the application process. Oversee financial aid decisions, ensuring equitable distribution of scholarships and grants. Support the new student onboarding process and develop tracking tools to ensure everything is completed. Provide information to new and prospective students regarding program requirements, academic course details and requirements, books, CWRU campus resources and general matters related to their education in compliance and risk management. (25%)
2. Facilitate the expansion of program offerings. Oversee curriculum planning tailored to individual student interests and career goals. Plan and organize a CRM Program speaker series. Lead program strategic planning efforts. (20%)
3. Provide instruction on resume writing and use of social media (LinkedIn profiles, etc.). Review and revise cover letters for all CRM students. Educate CRM students regarding tools and resources for searching jobs and internships using Linked In and engage students to update their profiles on Linked In. Establish recurring meetings with students to formulate and discuss prospective career goals. Conduct mock interviews to prepare students for job and internship interviews. Maintain relationships with program alumni working in the compliance and risk management profession and make connections between them and current students. Create content for CRM Program newsletter in collaboration with UMC. (20%)
4. Responsible for all aspects of fiscal management including development and monitoring of the annual operating budget, analyze budget variances, and recommend courses of action. Prepare analytical reports and analyses. Meet regularly with leadership to review performance matrices. Coordinate grant applications. (15%)
5. Plan and execute multiple community building events, including the CRM program orientation and Fall graduation. Manage the CRM Mentoring Program by creating mentor matches and mentoring groups. Manage, populate and update CRM canvas page to share JD and MA resources for CRM students. Work with current CRM students to initiate a CRM student group on campus. (10%)
6. Monitor information on CRM Program webpages and Law- Medicine pages of the CWRU website and, in collaboration with UMC, maintain accuracy. Generate graphics, charts, sheets and images for use in CRM programming and curriculum. (10%)

NONESSENTIAL FUNCTIONS

Perform other duties as assigned. (<1%)

CONTACTS

Department: Daily contact with faculty and staff to achieve immediate operating results; address concerns/problems; make adjustments to work schedules/procedures.

University: Some contact with students, faculty and staff of other university departments as required to perform, facilitate and promote joint action/ cooperation.

External: Regular contact with prospective students. Some contact with alumni, legal community members, non-university faculty, outside organizations, and government officials to represent the school.

Students: Daily contact with professional students regarding activities or services related to education.

SUPERVISORY RESPONSIBILITY

Supervision of department assistant and student workers.

QUALIFICATIONS

Experience: 5 or more years of administrative experience in a nonprofit setting required, university level preferred.

Education: JD required. Compliance/Risk Management degree preferred.

REQUIRED SKILLS

1. Ability to exercise diplomacy, tact, and good judgment in problem solving.
2. Must be able to handle multiple tasks and priorities as the schedule and demands are dependent on the academic calendar. Possess strong organizational skills.
3. Possess strong interpersonal skills.
4. Has excellent verbal and written communication skills. Ability to interact with colleagues, supervisors, and customers face to face and virtually.
5. Ability to work both independently and in a team-oriented environment.
6. Has proven administrative/managerial skills.
7. Ability to meet consistent attendance.
8. Ability to effectively function in a Window-based, Microsoft Office environment.
9. Has desktop publishing skills.
10. Prefer HTML and web page skills.
11. Has Internet search skills.
12. Has effective email distribution skills and proficiency in WeChat digital messaging application.
13. Has financial/budgeting skills.
14. Has computer proficiency (including Microsoft Office) and ability to learn new programs.

WORKING CONDITIONS

The interaction of this office with other people (students, faculty, and staff) is great and frequent interruptions are common. Periodic weekend and evening work is required.

This position is eligible for hybrid work arrangement up to two remote days per week at the discretion of the department. New employees may begin a hybrid schedule upon approval from the supervisor, successful completion of an orientation period and signing the remote work checklist certification form.

In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply.

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Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at 216-368-3066 to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis.

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