Capacity Planning Supervisor jobs in Pennsylvania
Capacity Planning Supervisor leads a capacity planning team to plan and monitor an organization's operating limits and capacities. Forecasts and plans capacity requirements to align with production schedules, resource levels, and inventory demand. Being a Capacity Planning Supervisor identifies and troubleshoots production issues or bottlenecks that impact plant capacity. Coordinates with internal stakeholders to understand future plans and develop responsive capacity forecasting. Additionally, Capacity Planning Supervisor utilizes production metrics and manufacturing research to develop insights on processes or equipment and recommend improvements. Requires a bachelor's degree. Typically reports to a manager. The Capacity Planning Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Capacity Planning Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. (Copyright 2024 Salary.com)
Recently Added Capacity Planning Supervisor jobs
Analyst, Capacity Planning (Workforce Management)
- Accolade, Inc.
-
Plymouth Meeting, PA
FULL_TIME
- About Accolade Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com. Role overview Are you looking for an exciting career with a quickly growing company? Do you have the drive to be part of a growing team to build processes and management routines which will help improve operating performance and scale the business? Are you a self-motivated problem solver who wants to make a large impact on the company’s overall success? If yes, then the Capacity Planning Analyst role is for you. The Capacity Planning Analyst will help to design and advance existing processes and methodologies for Contact Center Demand Forecasting. This role will be responsible for analyzing historical performance and projected growth. This will be leveraged to deliver long-term and short-term volume forecasts and work time associated with inbound and outbound calls and messages. These monthly, weekly, and daily forecasts will be used to ensure proper staffing levels and hiring plans are created to meet our customer obsession mission. The Forecasting Analyst will be part of a broader team of analysts which will help guide the business in decision making, goal planning, and help to improve both operational and financial performance. This role will also need to conduct ah-hoc analysis for planning, decision making, and improved operating performance. A day in the life… Analyze, identify and evaluate trends and patterns for improving call volume and staffing needs for the multiple workgroups that this position is responsible for. Leverage the existing reporting, call volume trends, arrival patterns, peak of month/weeks to forecast calls and messages by client. Forecasts will need to be created monthly looking 18 months out, and weekly for the upcoming 4-6 weeks. Monitor real time trends in volumes and performance to adjust forecasting models for improved accuracy. Create new forecasting models for teams currently not supported in the capacity planning processes. Make recommendations for improvement and/or advancement of processes, reporting and data. Engage and partner with key stakeholders from across the enterprise to ensure we have the right staff at the right times to exceed our customer expectations. Prepare reconciliations of forecasting accuracy and be able to present trends and results in front of the appropriate audiences. What we are looking for… Bachelor’s Degree in a field such as: Management, Mathematics, Economics, Data Science, Engineering or related field. Inquisitive, analytical, problem-solving in nature. Ability to identify issues in data & analysis quickly using subject matter expertise. 1-3 years domain expertise in contact center data and analytics, with direct capacity planning experience preferred. Regarded as a subject matter expert by peers and sought out for their expertise. Hands-on, action-oriented style with the ability to roll up your sleeves and dig into the data. Excellent Excel, PowerPoint and Project Planning skills. Excellent written and interpersonal communication skills. A team player who can influence others by the strength of personality, integrity, ability, sense of humor and interpersonal skills. Strong technical skills with demonstrated ability to present analysis and insights to non-technical colleagues that drive critical insights and decision making. Ability to lead and manage multiple projects, prioritize and direct team members as appropriate while setting overall vision for team. Thrives when working in environments with ambiguity and challenging problems to solve. Data-driven, detail-oriented and fact-based; focused on getting the best answer for customers and clients. A team player capable of working effectively with individuals throughout all levels of the organization as well as externally. Benefits Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO. HDHP medical plan with generous employer contributions towards an HSA 401(k) Retirement Plan with matching employer contributions Open Time Off Generous Holiday Schedule 5 floating holidays 18 weeks of paid parental leave Subsidized commuter benefits programs Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger 1 Volunteer days per year Employee Stock Purchase Plan (ESPP) w/ employee discount We strongly encourage you to be vaccinated against COVID-19. Our people are the Heart of Accolade Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. We do this by living our core values: Member Obsessed For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? Be Fearless We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. Stronger Together We honor the differences among one another and know that our unique perspectives drive us forward. Genuine Care We care deeply about the human beings we work with and serve. We have each other’s back. Embrace Reality We bring the data, tell the truth, and trust each other. Relentless Execution We operate with a bias for action. Take initiative, move fast & have fun. Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief. Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience. Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general. To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines. Accolade
- 27 Days Ago
Construction Inspector Supervisor
- Traffic Planning & Design
-
Pottstown, PA
FULL_TIME
- TPD’s most valuable asset is our employees. We strive to cultivate our people by attracting, training, and retaining a highly skilled and experienced group of diverse professionals through investing i...
- 22 Days Ago
Construction Inspector Supervisor
- Traffic Planning & Design
-
Philadelphia, PA
FULL_TIME
- TPD’s most valuable asset is our employees. We strive to cultivate our people by attracting, training, and retaining a highly skilled and experienced group of diverse professionals through investing i...
- 23 Days Ago
Construction Inspector Supervisor
- Traffic Planning & Design Career Center
-
Philadelphia, PA
FULL_TIME
- Construction Inspector Supervisor Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s...
- 25 Days Ago
Construction Inspector Supervisor
- Traffic Planning & Design Career Center
-
Doylestown, PA
FULL_TIME
- Construction Inspector Supervisor Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s...
- 25 Days Ago
Construction Inspector Supervisor
- Traffic Planning & Design Career Center
-
Pottstown, PA
FULL_TIME
- Construction Inspector Supervisor Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s...
- 25 Days Ago
Capacity Planning Supervisor jobs at Popular Companies
Planning Supervisor
- Omron Automation
-
Greer, SC
- Work at OMRON! Omron is a leading global manufacturer of industrial automation products focused on sensing and control t...
- 4/18/2024 12:00:00 AM
Planning Supervisor
- Hendrickson USA, L.L.C.
-
Mckinney, TX
- Position Purpose: Responsible for creating, executing, and effectively maintaining an efficient master schedule that mee...
- 4/18/2024 12:00:00 AM
Production Planning Supervisor
- StraussGroup - Executive Search Consultants
-
- THE POSITION Our client is currently looking for a Production Planning Supervisor to join their team. Reporting directly...
- 4/18/2024 12:00:00 AM
Financial Planning Supervisor
- Nickerson Talent Solutions
-
Arizona City, AZ
- SUMMARY: This role is responsible for managing and improving the organizations accounting and finance programs to ensure...
- 4/18/2024 12:00:00 AM
Planning Supervisor
- American Woodmark
-
Anaheim, CA
- Job Description Job Description POSITION PURPOSE: The Planning Supervisor position will act as a liaison with between th...
- 4/17/2024 12:00:00 AM
Production Planning Supervisor
- Hiring Now!
-
Richmond, IN
- General PurposeProvide supervision to employees in the production plant. Work with managers of other departments and ser...
- 4/17/2024 12:00:00 AM
Maintenance Planning Supervisor
- Constellation Energy
-
Pottstown, PA
- COMPANY OVERVIEW As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-bui...
- 4/16/2024 12:00:00 AM
Maintenance Planning Supervisor
- CF Industries Employee Services LLC
-
Claremore, OK
- At CF Industries, our mission is to provide clean energy to feed and fuel the world sustainably. Our employees are focus...
- 3/25/2024 12:00:00 AM
About Pennsylvania
Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east.
Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Capacity Planning Supervisor jobs
$88,003 to $114,866
Most Popular Cities in Pennsylvania for Capacity Planning Supervisor Jobs
What does a Capacity Planning Supervisor do?
Capacity Planning Supervisor in Philadelphia, PA
The Workforce Management Planning Analyst is responsible for the day to day activities of the Workforce Management team.
January 25, 2020
Capacity Planning Supervisor in Waterloo, IA
Based on our compensation data, the estimated salary potential for Capacity Planning Supervisor will increase 16 % over 5 years.
December 18, 2019
Capacity Planning Supervisor in Evansville, IN
As the Real-Time Workforce and Capacity Planning Supervisor, you will use analytics and insights to understand call load volume, call allocation, staffing, and overall real-time intraday operations.
February 25, 2020