Cage Shift Supervisor - Casino jobs in North Carolina

TWO KINGS CASINO
Job Description

POSITION: SECURITY SUPERVISOR
Hourly Rate: $21.50

FLSA Status: Full-Time Non-Exempt

Description Summary
The primary duty of the Security Supervisor is to oversee and manage Security Officers assigned
to his/her shift. This position ensures that operations are staffed efficiently, ensure that
employees perform to established expectations, and promotes a safe environment for guests and
employees; all duties are performed within Company’s policies and procedures, and applicable
gaming and state laws. Security Supervisor is to ensure and provide outstanding, friendly, and
informative support to our guest and employees while maintaining safety throughout the property
as directed. Works to ensure maximum Guest safety at all times while under the direct
supervision of Manager and periodically patrolling assigned areas as needed. Responds and
supports security team to emergencies as needed. As a Security Supervisor, she/he notifies
Casino Surveillance when backup is necessary and additional external Emergency Medical
Services are needed. Position of a Security Supervisor prefers years of experience, Certification
and/or licensing in the position's specialty is a requirement. All duties are to be performed in
accordance with departmental and property policies, practices, and procedures of Two Kings
Casino.

Essential Functions:
Responsible for practicing, supporting, and promoting the Company Service Standards at all
times.
The Security Supervisor operates under the direction of the Security Manager.
Provide excellent service to guests and handle customer complaints.
Respond and secure all Emergency Management situations.
Perform property evictions/exclusions as necessary with approval by management team.
Exhibit sound decision-making with emphasis on motivating team and maintaining high
morale.
Adhere to regulatory, departmental and company policies in an ethical manner.
Perform essential daily Supervisory duties to include Officer Schedules, Paycom Time and
Attendance tracking and reporting or any other technical function required of Security
Supervisor’s
Must be able to work a flexible schedule including weekends, evenings, and holidays.
This is not necessarily an exhaustive list of all responsibilities, requirements, or working
conditions associated with the job. Two Kings Casino reserves the right to make changes in
the above job description whenever necessary.
The Security Supervisor reports to the Security Manager for the following duties: Planning,
organizing, managing, and administering uniform standards of care programs, operations,
and functions; participate in the development and implementation of system and program
strategic planning; implement and assist in the development of medical services department
policies, procedures, and business practices; evaluate goals, objectives, priorities, and
Revised 2.21.23.
activities to improve performance and outcomes; recommend and establish administrative
controls and improvements; develop procedures to implement new and/or changing
regulatory requirements.
Provide direction, guidance, and leadership to staff; advise on the more complex medical
and sensitive concerns and issues; accompany medical providers during the performance of
medical duties for the purpose of supervision, education, and system evaluation; participate
in the continuing education and training of medical providers; solicit input regarding
medical service standards from medical staff, government agencies, and other interested
parties at the direction of the Security Director or Security Manager.
Develop security standards for provision of on-line control, priority dispatch/pre-arrival
instructions, basic life support patient care protocols, and the provision of medical services
in areas of public assembly.
Manage department operations, and support staff, to include interviewing, hiring, creating
employee schedules, implementing approved procedures, training, and evaluating Security
Officer, enforcing policy, and administering discipline and coaching as needed; plan,
develop and direct staff, work assignments and station coverage.
Evaluate Company’s and department goals, objectives, priorities, and activities performance.
Oversee guest and employee safety by promoting a safe and secure environment and
implementing and enforcing state, local jurisdiction, regulatory, and company policies and
procedures.
Act as a liaison with the appropriate outside agencies during security incidents
Monitor and support security- in all related processing.
Oversee and respond to guest and employee emergencies and reported threats, document
incidents and ensure proper escalation for reporting and resolution purposes.
Contributes to team efforts by accomplishing related results as needed.
Adhere to all company service and operating standards.
Protect the company’s assets relative to theft, assault, fire, and other safety issues.
Escalate emergency situations to Manager as needed research and resolve guest and / or
employee issues effectively and professionally.
Perform other job-related duties as assigned and/or requested by Security Manager,
including but not limited to security officer duties such casino roving, etc.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions. Ability to work with confidential data required.
High school diploma or GED required. Associates degree or related field, experience
working in a similar setting Excellent computer skill with knowledge of Word, Excel
preferred. Strong interactive skills and the ability to work independently required.
One-year experience as a Security Officer required.
Valid driver’s license required with no more than one (1) DUI convictions or three or more
moving violations, three or more traffic citation convictions in the past 3 years (from date of
Revised 2.21.23.
conviction) or conviction for suspension or conviction for at fault accident within the last 3
years required.
CPR/AED certified required.
Must demonstrate the following essential knowledge and skills:
Complete knowledge of all internal controls
Complete knowledge of all emergency procedures
Proficient in the use of Windows based office software including but not limited to
Microsoft Office, Word, Excel, PowerPoint, and Outlook
Excellent record of leadership
Excellent people skills
Willing to learn and be adaptable.
Attention to detail/observant.
Documented teamwork behaviors and attitudes
Comfortable under surveillance
Neat, professional appearance with excellent personal hygiene
Must be at least twenty-one (21) years of age.
Must be able to obtain a Gaming License.

Language Skills
Strong written and verbal communications. Ability to work efficiently in a team-oriented
environment. Knowledge must be detailed oriented and motivated. Must have the ability to read and
comprehend simple instructions, short correspondence, and memos. Must have the ability to write in
a clear and professional manner. Must have the ability to apply commonsense understanding to
carry out detailed written or oral instructions. Must have the ability to deal with problems in a calm
and professional manner. Must operate effectively in a deadline-oriented and multi-task
environment. Excellent critical thinking skills.

Physical Requirements
Must be physically capable of performing MACH Controlled Force or any other security
related training.
Must be able to be on feet/stand for 8-hour shift.
Must be able to stoop, bend, reach, kneel, twist and grasp items.
Must be able to respond to visual and aural cues.
Must be able to operate in mentally and physically stressful situations.
Must be able to tolerate areas containing varying noise and temperature levels, illumination,
vibration, crowds, and air quality may include secondhand smoke.

Environmental Working Conditions:
Indoors and outdoors.
Occasionally smoky environment.
Occasionally loud environment.
Revised 2.21.23.