Cage Manager - Casino jobs in Virginia

Job Details

• Verify guest information as needed.
• Verify valid/acceptable photo ID in accordance with Rivers Casino/VLGB

standards with every transaction.

• Communicates pertinent information to employees such as guest service issues,

Changes in service standards and any other abnormality that may occur during
their work day.

• Responsible for learning and performing a wide variety of monetary transactions

for the guest, such as sales, register ringing/operation, check cashing, chip
redemption, lottery and voucher redemption as well as understanding the casino
and compliance systems.

• Assists in the safeguarding of company assets by ensuring all distinguishing job

duties are performed according to established company policies and procedures.

• May assist with building cassettes and balancing the bill validators for the ticket

redemption and lottery machines. May at times respond to a guest dispute at a
lottery machine.

• Handles guest questions, complaints or problems in a prompt and courteous

manner.

• Clean and maintain office and public areas to ensure a safe environment.
• Work as a team with other casino departments in a respectful manner.
• Maintains the cage operations and closely supervises all cash flow and

accompanying transactions in and out of the cages, i.e., checks cashed and
redeeming tickets.

• Ensures right security is maintained, no unauthorized personnel admitted into the

cages at any time.

• Supervises the overall casino cage operation and personnel during an assigned

shift, ensuring all activities and distinguishing job duties are performed according
to the established company and departmental policies, procedures and goals.

• Conducts frequent team member meetings with the cashiers to review and

discuss various policies and procedures, address problems and concerns.

• Resolves any disputes that cage team members are not able to resolve or refer

the problem to the Cage Shift Manager or Director if still unable to resolve.

• Performs Cage Cashier distinguishing job duties when necessary.
• Performs all other duties as assigned.