Cage Manager - Casino manages all operations of the casino cage. Ensures proper staffing, customer satisfaction, and accurate accounting of transactions. Being a Cage Manager - Casino requires an associate degree. Typically reports to a head of a unit/department. The Cage Manager - Casino manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be a Cage Manager - Casino typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
SUMMARY DESCRIPTION:The Cage Manager is responsible for providing strategic and day to day leadership to the cage, credit, and count team operations. The Cage Manager will develop, execute, and maintain systems and procedures to maintain accountability of company assets, including cage funds, ensures compliance with company policies, casino regulatory rules and regulations and casino internal and accounting controls.
ESSENTIAL JOB FUNCTIONS/DUTIES: Essential duties and tasks that must be performed with or without reasonable accommodation.
• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC • Develops and implements policies and procedures to safeguard assets. • Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout assigned departments.• Facilitates and ensures that performance reviews of all employees within department are complete.• Develops policies, procedures, and internal controls to ensure efficiency and proper controls for gaming regulations and operational accounting practices.• Handles guest service and employee related matters with composure and professionalism.• Develops and implements all Currency Transaction training, auditing, and reporting procedures.• Approves credit for guests within his/her limits of authority, ensures that the collection and distribution of necessary credit information is handled accurately, efficiently, and discreetly.• Reviews relevant gaming regulations daily to ensure that the cage is in compliance with all gaming regulations, as well as company policies and procedures.• Maintains contact with Security Manager and the bank to locate variances and ensures proper handling of monies.• Coordinates the audits of bank boards, guest deposits and rotation logs, ensuring appropriate coverage on each bank, develops and fine-tunes an effective system of checks and balances.• Provides input and direction in the development and monitoring of fiscal budgets, division operations and strategies to produce both short- and long-term profitability.• Performs other duties as assigned.
JOB SPECIFICATIONS:Education, experience, skills required, equipment used.
A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.
• Must be 21 years or older.• High school diploma. GED, or relevant experience.• Seven (7) years of casino operational finance, with progressive supervisory/managerial responsibilities required.• Thorough understanding of casino operations, cage, and count team operations.• Excellent organizational skills and attention to detail.• High level of discretion and ability to handle confidential information and perceptiveness to sensitive matters.• Demonstrated ability to manage and prioritize multiple priorities while maintaining a high level of energy and output.• Proficient with Microsoft Office Suite or related software.
CORE COMPETENCIES:
• Leadership & Navigation• Communication• Analytical and Critical Thinking• Relationship-Building• Teamwork Orientation.• Engagement.• Problem Solving/Analysis• Business Acumen• Flexibility• Trust/Integrity• Guest Focus• Initiative• Decision Making• Stress Management/Composure
TRAVEL REQUIREMENTS: Travel is not required for this position.
WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.
PHYSICAL REQUIREMENTS ASSESSMENTRating Scale 0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary Levels Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
WORK ENVIRONMENT:1 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces1 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights1 Exposure to work safety hazards2 Exposure to secondhand smoke2 Amount of overtime/extended work hours required2 Ability to work holidays and weekends
PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed1 Physical agility: ability to maneuver body while in place2 Ability to lift up to 15 lbs2 Physical strength to handle routine office materials and tools1 Dexterity of hands and fingers1 Dexterity of feet1 Physical balance: ability to maintain balance and physical control1 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest
MENTAL EFFORT:2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks2 Memory, considering the amount and type of information2 Complexity of decision making2 Time pressure of decision making2 Analytical thinking2 Conceptual thinking2 Ability to compute math calculations
COMMUNICATION:2 Fluency in English0 Fluency in another language2 Verbal communication2 Written communication2 Non-verbal communication
SENSORY ABILITIES:1 Ability to see1 Ability to distinguish colors1 Ability to hear1 Ability to smell1 Ability to taste1 Sense of touch