CRM Program Director jobs in West Virginia

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Title III Program Director
  • West Virginia Northern Community College
  • Wheeling, WV FULL_TIME
  • Job Description Summary

    Provide overall leadership for student-success focused Title III project; hire & evaluate staff; develop, monitor and enforce appropriate policies and procedures for project implementation; effectively collaborate with other direct supervisors of Title III staff to achieve objectives; communicate an informed understanding of Title III objectives to all constituencies of WVNCC; authorize all expenditures & manage budget; facilitate development & implementation of an effective evaluation & assessment process to evaluate progress toward achievement of goals and objectives; remain thoroughly informed regarding Title III policies and grant terms & conditions; ensure adherence to all applicable college, State & federal requirements; communicate effectively and oversee preparation & submission of required fiscal and annual reports with Dept. of Education; work with administrators and faculty to institutionalize new practices & improvements.

    Requires knowledge and application of project strategy development and implementation. Must be able to work with and lead internal and external partners to create new partnerships for the projects. Utilizes college software systems (i.e. Banner, Argos, WEAVE, ClearPoint and KRONOS) to manage and assess the success of the project. Responsible for maintaining accurate records of participant requirements throughout their enrollment and of grant reports during the life of the grant.

    Internal Job Information

    • Staff, Non-Classified
    • Exempt
    • Full-Time - minimum 37.5hrs per week
    • No Pay Grade
    • OASIS Job Code: 32680Z
    • OASIS Job Title: Project Director Exempt

    Responsibilities and Duties include but are not limited to

    Provide overall project leadership and supervision of the Title III “Strengthening Institutions Project.”

    • Administer Lightcast Career Coach Software; overseeing communication, outcomes, and career mapping, etc.
    • Serve as the primary liaison between the College, Title III Consultant, and the Program Officer at the U.S. Department of Education.
    • Remain current regarding Title III and U.S. Department of Education policies, grant terms, and conditions; ensure project compliance throughout grant period.
    • Participate in professional development appropriate to the functions of the position, including national Title III meetings/conferences and Department of Education sponsored trainings.
    • Provide Title III orientation, training, and technical assistance to project staff, faculty, and College personnel to ensure all parties remain current on regulations, policies, and best practices related to implementation of the Title III Plan of Operation.
    • Provide program and budgetary oversight of the Title III grant and Plan of Operation.
    • Ensure appropriate use of federal funds; manage budget; maintain budget control; approve expenditures.
    • Ensure accomplishment of Project Objectives.
    • Oversee program evaluation including the preparation and submission of financial and technical reports for the U.S. Department of Education and the College.
    • Assist with the recruitment, onboarding, development, and growth of key personnel for the Title III program.
    • Maintain effective communication to inform the College community and to ensure project congruence with institutional goals.
    • Work with College constituents to design strategies for student retention/completion/transition that are responsive to students’ needs.
    • Maintain high level of sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
    • Support the mission, vision, and values of the College and attend College events and meetings.
    • Represent the College, serve as the primary point of contact for the Title III project.
    • Performs other duties appropriate to the position and College priorities.
    • Travel required between campuses and as necessary to attend conferences, meetings, etc.
    • Complies with all College Policies and standards.

    Qualifications and Requirements

    Education Level
    Field of Study
    Req
    Pref

    Master’s degree
    Administration, Accounting, Grant Management, Higher Education, or other directly related field
    X


    Bachelor's degree in dministration, Accounting, Grant Management, Higher Education, or other directly related field with relevant work experience, training, or other equivalent qualifications may be considered.
    Work Experience
    Experience Details
    Req
    Pref

    5 year
    Project management including supervision, budget monitoring, project management & accountability for project outcomes in a higher education environment
    X

    3 year
    Direct experience managing large (e.g., $1M plus) state and/or federal grant funds including monitoring, managing, reporting and accountability.
    X

    2 year
    Direct experience with Title III grant project implementation.
    X

    Knowledge, Skills and Abilities; Additional Information

    Skill/Ability
    Description
    Proficiency

    Demonstrated problem solving skills
    Advanced

    Proficient in English written and verbal communication skills
    Advanced

    Effective interpersonal skills
    Strong inter-personal & communication skills & demonstrated ability to work as part of a team.
    Advanced

    Possesses strong technical aptitude
    Proficient word processing and spreadsheet skills.
    Advanced

    Articulate and responsive to colleagues
    Intermediate

    Ability to represent the company with external constituents
    Intermediate

    Demonstrated ability to maintain confidential information
    Advanced

    Experience in a regulated environment
    Advanced

    Ability to analyze and interpret financial data
    Advanced

    Excellent collaboration and team building skills
    Advanced

    Demonstrated time management and priority setting skills
    Advanced

    Excellent organizational skills
    Advanced

  • 20 Days Ago

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Program Director, Emergency Medical Services
  • Pierpont Community & Technical College
  • Clarksburg, WV OTHER
  • Description The Program Director has the overall responsibility for directing the planning, organization, administration, and continuous quality improvement of the Emergency Medical Services Program. ...
  • 5 Days Ago

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Solutions Architect, CRM
  • APEI
  • Charles Town, WV FULL_TIME
  • DescriptionSolutions Architect, CRM American Public Education, Inc. The Solutions Architect is a strategic role within American Public Education, Inc (APEI) that focuses on enabling future-state busin...
  • 1 Day Ago

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(Hybrid) Program Director - Health Affairs Institute
  • West Virginia University
  • Morgantown, WV FULL_TIME
  • Description West Virginia University Health Science Center is currently accepting applications for (Hybrid) Program Director for Health Affairs Institute About the Opportunity West Virginia University...
  • 21 Days Ago

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Program Director - Project Hope for Women and Children
  • Marshall Health
  • Huntington, WV FULL_TIME
  • Job Responsibilities:Develops clinical policies that support project goals and objectives.Recruits, hires, and supervises all staff hired for the project.Coordinates with collaborating agencies and ot...
  • 1 Day Ago

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Program Director Youth Substance Use Intensive Diversion
  • Westbrook Health Services, Inc
  • Parkersburg, WV FULL_TIME
  • Summary: Program Director provides care, supervision and program leadership to youth with mental health disorders, substance use disorder (SUD) still enrolled in school. The Program Director is the co...
  • 18 Days Ago

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$193,333 to $236,144

CRM Program Director in Columbia, SC
You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.
January 18, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020