CRM Program Director jobs in Vermont

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Program Director
  • Green Mountain Support Services
  • Morrisville, VT FULL_TIME
  • JOB SUMMARY:


    The ‘Program Director’ demonstrates strong commitment to GMSS’ mission and person-centered support, and is a vital member of the agency’s senior leadership team. This position is responsible for the effective planning, provision, monitoring, and documentation of HCBS services across the agency’s Brain Injury, Developmental Services, and Adult Family Care programs. The Program Director ensures compliance with agency, DAIL, and Medicaid regulations. The Program Director exemplifies commitment to our mission and creates an inspirational and collaborative work environment that reflects outstanding leadership, skillful communication, and a focus on continuous staff development.


    ESSENTIAL FUNCTIONS: (Majority of duties, but not meant to be all-inclusive nor prevent other duties from being assigned as necessary.)


    · Provides regular, documented supervision to direct reports and ensures each has an annual retention and development plan. Direct reports include Program Managers, Intake Coordinators, AFC Specialist, Supported Employment Program Coordinator, and Systems Analyst.

    · Provides indirect and supportive supervision to other program staff including Service Coordinators, DSP Coordinator, and DSPs.

    · Provides ongoing guidance, coaching and support to program team staff to ensure that all work is conducted in accordance with agency policy and procedures, DAIL guidelines, and Medicaid regulations.

    · Ensures that service recipients, guardians/families, staff, contractors, and state partners receive prompt and complete responses to any questions or concerns.

    · Ensures that all service recipients have timely and complete person-centered service plans that comply with Medicaid and DAIL regulations.

    · Ensures the effective monitoring of service plans including but not limited to reporting by staff, plan monitoring and reviews, and timely updating of plans should needs or funded areas of support change.

    · Ensures participant’s service plan budgets align with current needs and are utilized as authorized.

    · Regularly monitors utilization data to ensure optimum service delivery and operational efficiency.

    · Oversees participants’ budgets including review, modification, and reporting processes.

    · Ensures all staff report and document their work in accordance with agency policy and (DS only) encounter data submission guidance.

    · Oversees the agency’s intake processes.

    · Provides meeting facilitation support to program team staff as needed.

    · Reports departmental performance data as directed.

    · Provides administrative on-call support as assigned.

    · Approves all departmental procedures, processes, and forms, and communicates them effectively to the appropriate staff.

    · Ensures the effective scheduling, facilitation, and effectiveness of departmental meetings.

    · Collaborates actively with operational, quality, and clinical staff in support of operational effectiveness and efficiency.

    · Participates actively in weekly management and other leadership meetings.

    · Represents the agency to community partners as directed.


    Other Functions:

    Other duties as assigned by the Executive Director.


    KNOWLEDGE AND EXPERIENCE: (Minimum education, experience, technical and communication skill levels required to perform the essential functions of this position.)


    1. BA or BS in Education, Human Services, or a related field.

    2. Strong knowledge of Medicaid rules and DAIL regulations and procedures.

    3. Organization, time management skills, and flexibility.

    4. Prior experience working with individuals with intellectual and developmental disabilities.

    5. Strong attention to details.

    6. Ability to develop trusting and supportive working relationships, and to inspire and mentor.

    7. Ability to interact with a professional and pleasant demeanor.

    8. Ability to provide strong supervision and hold employees accountable for their performance.

    9. Ability to maintain confidentiality.

    10. Effective meeting facilitation skills.

    11. Ability to mediate discussions involving disagreement and stress.

    12. Effective computer skills including Microsoft 365.

    13. Over 5 years of supervisory experience with demonstrated success.


    PERSONAL QUALITIES:


    1. Accountable for personal responsibilities and results driven.

    2. Attitude: positive, pro-active, supportive, takes initiative, resilient, self-motivated.

    3. Flexible outlook: working collaboratively to meet goals set.


    WORKING CONDITIONS: (Typical working conditions for this position and environmental hazards, if any, that may be encountered while doing essential functions of this position.)


    Internal- Work is normally performed in a climate-controlled office environment. Noise level includes sounds of normal office equipment including but not limited to computers and telephones. No known environmental hazards in normal performance of essential functions. Work may require occasional interaction with dysregulated service recipients who might demonstrate verbal or physical aggression.


    External – Travel may be required to various locations statewide including homes, community sites, clinical facilities, and meeting or training sites. No known environmental hazards in normal performance of essential functions.



    PHYSICAL DEMANDS: (The physical effort generally associated with this position.)


    Duties are normally performed in an office setting. There is potential for eyestrain from reading computer screen(s). Work may include occasional pushing, pulling, or carrying objects weighing approximately 50 pounds such as files, documents, equipment, and soft goods. Work may require prolonged seated or standing posture. Work normally requires the ability to communicate in-person and by telephone.

  • 7 Days Ago

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Program Director
  • Victory Programs Inc
  • South End, VT FULL_TIME
  • The Program Director is responsible for the delivery of services, development and maintenance of all operations of the Victory House program. The Program Director supports the staff in providing a tra...
  • 12 Days Ago

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Summer Program Manager
  • The Dream Program
  • Winooski, VT FULL_TIME
  • Summer Enrichment Program Manager Do you enjoy working with kids and making an impact in your local area? Do you want to bring powerful resources to underserved communities? Do you have a passion for ...
  • 1 Day Ago

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Residential Program Dorm Counselor
  • LEAP Program
  • Williston, VT FULL_TIME
  • LEAP Residential Program Dorm Counselor Summer 2024 Virtual Training: June 17 - 21 In-Person Training & Program: June 22 - July 19 The Learn, Earn and Prosper (LEAP) Program is looking for leaders to ...
  • 14 Days Ago

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Summer Program Manager
  • The Dream Program
  • Junction, VT FULL_TIME
  • Summer Enrichment Program Manager Do you enjoy working with kids and making an impact in your local area? Do you want to bring powerful resources to underserved communities? Do you have a passion for ...
  • Just Posted

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Program Director of Dental Therapy
  • VTSU
  • Williston, VT PART_TIME
  • Program Director of Dental Therapy, Pay Grade 16 Non-Bargaining Unit, Exempt, Part time BASIC FUNCTION To lead continued program development and implementation of the Master of Science in Dental Thera...
  • 1 Day Ago

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Program Director
  • Dungarvin, Inc.
  • Torrington, CT
  • WHAT WE OFFER: Compensation: $60,500 yearly 401(k) plan available. Paid training. Group insurance benefits: Medical, Den...
  • 3/28/2024 12:00:00 AM

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Program Director
  • Healogics
  • Hudson, FL
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/28/2024 12:00:00 AM

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Program Director
  • CESO, Inc.
  • Columbus, OH
  • Job Description Are you a Program Director for an architectural department seeking purpose, challenge, and talented coll...
  • 3/28/2024 12:00:00 AM

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Program Director
  • Boys & Girls Clubs of Greater Washington
  • Germantown, MD
  • Job Description Job Description TITLE: Program Director DEPARTMENT: Programs/Operations REPORTS TO: Branch Director STAT...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Alzheimer's Association
  • Oklahoma City, OK
  • The Program Director will provide leadership to expand the Alzheimer's Association's program delivery and growth strateg...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Acacia Network
  • New York, NY
  • Afterschool and Youth Programs Program Director New York, NY : 9/14/2023 Job Description Job ID#: 3619 Job Category: Aft...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Brain Balance of Omaha
  • Omaha, NE
  • Job Description Job Description Reporting to the Center Director, the Program Director is an in-center position designed...
  • 3/26/2024 12:00:00 AM

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Program Director
  • Healogics
  • Mcminnville, OR
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/25/2024 12:00:00 AM

Vermont is located in the New England region of the Northeastern United States and comprises 9,614 square miles (24,900 km2), making it the 45th-largest state. It is the only state that does not have any buildings taller than 124 feet (38 m). Land comprises 9,250 square miles (24,000 km2) and water comprises 365 square miles (950 km2), making it the 43rd-largest in land area and the 47th in water area. In total area, it is larger than El Salvador and smaller than Haiti. It is the only landlocked state in New England, and it is also the easternmost and the smallest in area of all landlocked sta...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$206,756 to $252,539

CRM Program Director in Columbia, SC
You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.
January 18, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020