CRM Program Director jobs in Pennsylvania

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Director of Operations
  • SpecialtyCare Associate Referral Program
  • Philadelphia, PA FULL_TIME
  • SpecialtyCare has an exciting opportunity for an experienced operations leader to join our team as a Director of Operations! If you have experience in financial management and operations in healthcare (preferred) or multi-state operations this role could be the next step in your career. We are seeking a goal-driven and ambitious leader to join one of the top organizations in the industry. You will have the opportunity to work remotely with travel expected.

    You will provide leadership to clinical managers and clinical associates in the delivery of clinically excellent and efficient healthcare services to clients while also being accountable for the clinical, operational and financial management of assigned markets to meet or exceed clinical quality, engagement, efficiency and financial targets, and to comply with all applicable regulatory requirements. You will also lead account management activities for assigned accounts and markets, supporting business development and driving cross-sale opportunities for new services in existing accounts. 

    The ideal candidate will live in Pennsylvania or surrounding states. Relocation assistance will be considered for candidates willing to relocate. 

    Some Essential Job Functions Include:

    • Responsible for the operational accountability for all service delivery in the assigned market(s).
      • Managing the day-to-day operational requirements including credentialing of associates, meeting daily client needs, and supporting Clinical Managers with scheduling.
      • Managing budgeted financial targets including inventory, equipment, labor, travel and other expenses.
      • Managing targeted staffing and productivity levels.
      • Addressing client or physician needs in a timely and complete fashion.
      • Ensuring compliance with:
        • The Joint Commission requirements,
        • The Company’s policies and standards,
        • Applicable policies at the account(s), and
        • Other applicable regulatory requirements.
      • Working collaboratively with Business Development team to grow market and support enterprise-wide growth targets through identifying cross sale penetration opportunities.
      • Working directly with Region President to assure renewals of all existing contracts in a timely fashion.
    • Manage the budgeting, planning and management of the financial operations for all programs in assigned market(s) including:
      • Compiling financial, clinical, productivity, quality, inventory, asset management and other business reports for the assigned market(s).
      • Analyzing financial reports and directs operational processes to meet or exceed budget.
      • Analyzing productivity reports and directs scheduling and staffing processes to meet or exceed targeted results.
      • Developing and implements operational improvement processes to continuously meet or exceed targeted financial results.
      • Conducting business reviews quarterly with all clients and has regular on-site relationship management meetings on a monthly basis.
      • Driving penetration and appropriate revenue margins.
    • Responsible for delivery of contracted services, and building relationships with physicians, operating room staff, and customers including hospital administrators, and hospital materials management and billing employees.
    • Direct employment activities of clinical associates in the market(s).
    • Collaborate to ensure that national operational, clinical, quality targets are met.
    • Collaborate with Service Line leadership and Business Development on growth.
    • Allocation of time should include:
      • 60% Operations – 40% account management/growth, 20% administrative.
      • 30% Financial responsibilities, Profit & Loss Management.
      • 10% Quality and Clinical Excellence
    • Perform clinical work as available and as needed (if qualified).
    • Live the SpecialtyCare Values – Integrity, Teamwork, Care & Improvement.
    • Salary range- $110,000-$130,000 

    BASIC QUALIFICATIONS

    Education:

    •         Bachelor of Science degree in a related field
    •         Master’s degree, preferred

    Experience:

    •         Seven (7) to ten (10) years of overall related experience, desired.
    •         At least five (5) years of operational and financial management experience in healthcare or multi-state operations.
    •         Experience as a clinical leader or senior manager over multiple locations or large hospital system, preferred.
    •         Experience with contract management of clinical services to hospitals and other health care systems, preferred.
    •         Equivalent combination of education and experience, acceptable.
  • 1 Month Ago

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Maintenance Supervisor
  • CRM Residential
  • Philadelphia, PA FULL_TIME
  • DescriptionProperty management firm is seeking a full-time working Maintenance Supervisor.Dedicated self-starterExcellent leadership and organizational skillsExcellent communication and people skillsB...
  • 22 Days Ago

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Community Manager
  • CRM Residential
  • Philadelphia, PA FULL_TIME
  • DescriptionThe Community Manager is responsible for all phases of the operation of the property. Including, but not limited to achieving the highest possible net operating income through the implement...
  • 23 Days Ago

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Recertification Specialist Woodstock CoOp
  • CRM Residential
  • Philadelphia, PA FULL_TIME
  • CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individ...
  • Just Posted

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Maintenance Apartment Supervisor Be A Gem
  • CRM Residential
  • Philadelphia, PA FULL_TIME
  • CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to the dedicated and talented individ...
  • 1 Day Ago

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Recertification Specialist
  • CRM Residential
  • Philadelphia, PA FULL_TIME
  • DescriptionJob Title: Recertification SpecialistWe are seeking a highly motivated and experienced Recertification Specialist to join our team. The ideal candidate will have a minimum of 2 years of rec...
  • 7 Days Ago

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Program Director
  • Dungarvin, Inc.
  • Torrington, CT
  • WHAT WE OFFER: Compensation: $60,500 yearly 401(k) plan available. Paid training. Group insurance benefits: Medical, Den...
  • 3/28/2024 12:00:00 AM

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Program Director
  • Healogics
  • Hudson, FL
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/28/2024 12:00:00 AM

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Program Director
  • CESO, Inc.
  • Irving, TX
  • Job Description Are you a Program Director for an architectural department seeking purpose, challenge, and talented coll...
  • 3/28/2024 12:00:00 AM

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Program Director
  • Center for Urban Community Services
  • Bronx, NY
  • The Center for Urban Community Services, a national leader in the development of effective housing and service initiativ...
  • 3/28/2024 12:00:00 AM

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Program Director
  • Boys & Girls Clubs of Greater Washington
  • Germantown, MD
  • Job Description Job Description TITLE: Program Director DEPARTMENT: Programs/Operations REPORTS TO: Branch Director STAT...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Alzheimer's Association
  • Oklahoma City, OK
  • The Program Director will provide leadership to expand the Alzheimer's Association's program delivery and growth strateg...
  • 3/27/2024 12:00:00 AM

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Program Director
  • Brain Balance of Omaha
  • Omaha, NE
  • Job Description Job Description Reporting to the Center Director, the Program Director is an in-center position designed...
  • 3/26/2024 12:00:00 AM

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Program Director
  • Healogics
  • Mcminnville, OR
  • The rewards at Healogics are immense, starting with the important work we do to change patients' lives. We also understa...
  • 3/25/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$214,270 to $261,718

CRM Program Director in Columbia, SC
You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.
January 18, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020