CRM Program Director jobs in Norfolk, VA

Duties:

- Oversee and manage daily operations of the company

- Set goals and objectives for the team and ensure they are met

- Monitor and evaluate employee performance onsite, providing feedback and coaching as needed

- Develop and implement strategies to improve productivity and efficiency

- Ensure compliance with company policies and procedures

- Handle employee inquiries, complaints, and escalations in a professional manner

- Coordinate with other departments to ensure smooth workflow and collaboration

- Maintain documentation

- Assist with inventory management, including stock control and ordering supplies

- Creates, updates, and maintains employee records

- Monitors and investigates incidents to prevent additional incidents from occurring

- Implements risk management/quality improvement/system risk assessment/root cause analysis

- Trains new and current employees

- On-call for emergencies

- Fill-in for shifts when needed

Experience:

- Previous leadership experience required

- At least one year of experience working with people with developmental disabilities.

- Strong organizational skills with the ability to prioritize tasks effectively

- Knowledge of market trends and industry best practices

- Proficient in administrative tasks such as scheduling, record keeping, and report generation

- Excellent time management skills to meet deadlines and manage multiple projects simultaneously

- Strong phone etiquette and communication skills, both verbal and written

Required:

- High School Diploma required

- At least 2 years of management experience

- Driver’s license, vehicle, and auto insurance

Please submit your resume along with a cover letter detailing your relevant experience. We look forward to reviewing your application.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Education:

• Bachelor's (Preferred)

Experience:

• Developmental Disability: 1 year (Required)

Work Location: In person