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CRM Program Director jobs in Missouri

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Assistant Director of CRM Operations
  • Columbia College
  • Columbia, MO FULL_TIME
  • Assistant Director of CRM Operations
    Department: Enrollment Management & Marketing
    Location: Remote
    Type: Staff, Full-time
    Pay: $53,000- $57,000 per year (Pay range may vary based on geographic location)
     
    Diversity Statement:
    Columbia College is committed to creating an inclusive employee experience for all regardless of race, color, national origin, gender, religion, sexual orientation, age, or disability. The college maintains a safe place for open discourse, supports activities that promote diversity and inclusion; and overall, fosters a sense of community that welcomes everyone.
     
    Job Summary:
    The Assistant Director will work directly with the college’s CRM (Customer Relationship Management) system, Salesforce. They will be responsible for ensuring the data in the CRM system is clean and usable and is accurately transferred to and from various databases.  The Assistant Director will help maintain team resources like documentation, digital resources, and training databases. The Assistant Director will meet with other CRM users to ensure their experience is of high quality and disseminate their feedback to the rest of the team. The Assistant Director will assist the rest of the team in supporting CRM users via email, phone, ticketing systems, and meetings.  They will help coordinate and execute the maintenance and development of the CRM system, including product upgrades, campus initiatives, adding communications to the system, building filters and reports, and implementing additional features.
     
    Essential Functions:
    • Perform job duties in accordance with Columbia College’s vision, mission, and values, and contribute to the development of the        CRM Operations     .
    • Build and maintain relationships with departments across the college, partnering with them to help identify, assess, and prioritize their needs as they relate to using the CRM or other systems that are supported by the CRM Operations team.
    • Collaborate with CRM Operations staff and cross-functional stakeholders to define and analyze current state processes, pain points, and opportunities for improvement – using this discovery to help define goals, objectives, and the overall scope of projects.
    • Serves as a member of the Enrollment Systems Leadership team that sets policy and determines strategic goals. The team monitors and ensures critical timelines are met and/or decisions are made regarding operational issues (e.g., builds, training issues, and any other items that affect the builds in CRM).
    • Directly supervises Enrollment Systems Administrators.
    • Provide support, guidance, and leadership to admins who work directly with Salesforce (CRM Administrators, Enrollment Systems Administrators, and CRM Operations Student Workers). This includes approving hours, scheduling meetings to discuss work performance, and guiding and managing projects and institutional initiatives.
    • Works with the leadership team (including Sr. Director and Assistant Director ESR) to supervise, train, evaluate, and provide work direction to assigned staff.
    • Identify and evaluate solution alternatives, define process flows, develop solution business requirements, develop solution technical requirements and integration specifications, and prepare business cases – considering user experience, compliance, return on investment, systems capabilities, systems constraints, and other business drivers. Take initiative in researching creative solutions to the identified system issues and limitations.
    • Develop project plans/schedules (independently and in partnership with the rest of the CRM Operations team), monitor team progress, communicate updates, and take corrective actions as needed.
    • Use analytics, customer feedback, and performance of routinely scheduled tasks to monitor the effectiveness of processes and solutions and to identify opportunities for continuous improvement. When applicable, serve as a liaison with technical and vendor teams for issue resolution.
    • Provide analytical and technical support from the CRM for various departmental needs. The role must understand integration with other enterprise systems and reporting best practices within the CRM. 
    • Understand various system options at Columbia College and help develop solutions that best utilize the systems for efficiency and student experience. 
    • Through maintenance of technology systems and mentoring of system admins, help facilitate a more comprehensive approach to collaboration between database silos, fostering a more seamless integration between recruitment and marketing systems with current student systems.
    • Manages day-to-day task assignments all CRM tasks/projects are completed in timely manner will also ensuring customer service and compliance.
    • Practice superior customer service through various customer support avenues. This includes incoming phone calls, support requests created via the department email address, and responding to questions on a Teams channel.
    • Perform job duties in accordance with Columbia College’s vision, mission, and values, and contribute to the development of the        CRM Operations.
    • Fulfill additional responsibilities as assigned.
    • Display respect and civility to all constituencies in all communications.
    • Attend work in a timely and regular manner during the established hours of operation; work additional hours as business necessitates.
     
    Supervisory Responsibility:     CRM Operations Administrator, Enrollment Systems Administrator, CRM Operations Student Worker     (list position(s) or department(s))
    Position reports to:         Senior Director of Enrollment Systems 
     
    Required Core Competencies and Professional Experience:
    • Ability to fluently read, write, and understand the English language.
    • Proficiency with the following, but not limited to active listening, speaking, writing, critical thinking, judgment and decision making, monitoring, reading comprehension, time management, coordination, and management of personnel resources.
    • Proficiency in using various computer and technology-related software and equipment, including Microsoft Office products and database systems.
    • Proficiency in using web-based technologies, including database systems.
    • Ability to work independently and in a team environment, with or without direct supervision.
    • Excellent communication, interpersonal, customer service, and organizational skills.
    • Experience with Customer Relationship Management (CRM) systems, including building attribute-based queries, filters, and reports.
    • Knowledge of Project Management methodologies
     
    Preferred Qualifications:
    • Experience in higher education.
    • Two or more years of experience with CRM experience
     
    Required Level of Education:   Bachelors                                 In:                                                                                                                         
    Required Professional Certification(s):                     In:                                                                                                                      
    Preferred Level of Education:     Bachelors               In:       Computer Science or related field                                                          
    Preferred Professional Certification(s):                    In:                                                                                                                      
    Other Requirements:  Ability to satisfy, within the parameters set by the College and consistent with applicable federal, state and local laws, a criminal background check as a condition of employment.
     
    Special Requirements (if any): Occasional evening, weekend and on-call work is required to support organizational initiatives, system maintenance and to remediate service disruptions.
     
    Physical Requirements:  The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Accommodations may be made to enable individuals with disabilities to perform the essential functions.  Individuals seeking accommodation should contact the Human Resources Department without delay.  While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and hear.  The employee is required to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crawl.  Employee must be able to type on a computer keyboard and use a computer monitor on a regular basis.
     
    Work Conditions:  The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is rarely exposed to outside weather conditions; however, possible exposure to hazards and physical risks to personal safety may occur while operating certain equipment.  The noise level in the work environment is usually mild.
     
    This job description is not meant to be all-inclusive of every duty and responsibility required by the employee in the position.
     
    Eligibility for employee benefits and perks is determined by employment status. For more information please see https://www.ccis.edu/careers.
     
    The offer of employment and assignment to duties is contingent upon a satisfactory criminal background check. The information may include, but is not limited to, academic, residential, achievement, performance, attendance, disciplinary, employment history, credit history, driving history, and criminal history of public record.
     
    Review of applications will begin immediately and continue until the position is filled.
     
    Columbia College is an equal opportunity employer.
     
    In compliance with the Higher Education Opportunity Act (HEOA) and the Jeanne Clery Disclosure of Campus Security Policy and Campus crime Statistics Act (Clery Act), the Department of Campus Safety for Columbia College has provided the Annual Security and Fire Safety Report and crime statistics for the main campus and venues nationwide.
     
    Columbia College is required to distribute this information to all current and prospective employees and students. Please follow the link below for the full report or contact Human Resources at 573-875-7495 for a printed copy.
     
    https://www.ccis.edu/campus-safety/crime-reporting/reports-stats

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Cleaning Technician -Opportunities Pavilion
  • CRM Residential
  • Kansas, MO FULL_TIME
  • Job Description Job Description CRM Residential has been a trusted name in the property management industry for over 46 years specializing in affordable housing. Our success story is a testament to th...
  • 1 Month Ago
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Program Director
  • Sevita
  • Maryland, MO FULL_TIME
  • Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right t...
  • 16 Days Ago
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Program Director
  • Mentor Community Services
  • St. Louis, MO FULL_TIME
  • Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right t...
  • 16 Days Ago
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Program Director
  • Sevita
  • Raytown, MO FULL_TIME
  • Mentor Community Services, a part of the Sevita family, provides community-based services for individuals with intellectual and developmental disabilities. Here we believe every person has the right t...
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Program Director
  • Life Unlimited, Inc
  • Kansas, MO FULL_TIME
  • Job Title: Program Director Department: Community Living Reports To: Vice President of Community Living Supervises: Program Manager(s) FLSA: Exempt SUMMARY The Program Director is responsible for assi...
  • 3 Days Ago
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CRM Program Director jobs at Popular Companies

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Program Director, Detention Program
  • Americans for Immigrant Justice
  • Miami, FL
  • The Agency: Americans for Immigrant Justice (AI Justice), an award-winning not-for-profit legal services organization fo...
  • 4/22/2024 12:00:00 AM
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Program Director
  • Healogics
  • Mcminnville, OR
  • time type Full timeposted on Posted 3 Days Agojob requisition id JR101783The rewards at Healogics are immense, starting ...
  • 4/22/2024 12:00:00 AM
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Program Director-EdD Program
  • Nebraska Methodist College
  • Omaha, NE
  • Join Our Team: Program Director Needed for EdD Program at Nebraska Methodist College! Are you passionate about education...
  • 4/21/2024 12:00:00 AM
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Program Director
  • The Boys & Girls Club
  • Craig, CO
  • Title: Program Director Department: Club Management Reports To: Unit Director Wage: $50,000-$55,000 Primary Function: Pl...
  • 4/20/2024 12:00:00 AM
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Program Director-EdD Program
  • Nebraska Methodist College
  • Omaha, NE
  • Join Our Team: Program Director Needed for EdD Program at Nebraska Methodist College! Are you passionate about education...
  • 4/18/2024 12:00:00 AM
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Program Director
  • Ombudsman Educational Services
  • Scottsbluff, NE
  • Ombudsman Educational Services, a growing, dynamic organization with a social mission to offer hope, is seeking an Educa...
  • 4/12/2024 12:00:00 AM
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Program Director
  • Ombudsman Educational Services
  • Grand Island, NE
  • Ombudsman Educational Services, a growing, dynamic organization with a social mission to offer hope, is seeking an Educa...
  • 4/4/2024 12:00:00 AM
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Program Director
  • ChanceLight Behavioral Health, Therapy, & Education
  • Poulsbo, WA
  • 🚩 Starting Rate: $90K +💸 ChanceLight Behavioral Health, Therapy, & Education, a growing, dynamic organization with a s...
  • 4/2/2024 12:00:00 AM
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About Missouri

Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$205,128 to $250,555

Most Popular Cities in Missouri for CRM Program Director Jobs

What does a CRM Program Director do?

CRM Program Director in Columbia, SC
You will be responsible for gathering and defining requirements on behalf of our team to steer the architecture of our CRM products, working with cross-functional stakeholders to ensure their voices are heard, and leading the charge on rollouts.
January 18, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020