CRM Program Director jobs in Indianapolis, IN

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Program Director
  • rsicares
  • Indianapolis, IN FULL_TIME
  • Position Summary:

    Responsibilities include: Oversight, training and teaching of direct care staff and individuals; Developing and monitoring habilitation plans; Human resources functions, such as disciplinary actions, scheduling, and interviews; Attending individual, team, and staff meetings; Advocacy activities; and, General administration and oversight of services provided to a individual.  Duties also include acting as a liaison with state and federal regulatory agencies, Ensuring compliance with state and federal laws, quality assurance activities, and on-call time.  Position requires a commitment to individual service, a team mentality, and attention to detail.

    Reports To:  Executive Director

    Experience and Qualifications:

    • At least 18 years of age
    • High school diploma or GED equivalency and
    • 3-5 years of experience in working with persons with developmental disabilities; or bachelor’s degree in a Human Services or related field, such as psychology, social work, or special education and
    • 2 years experience working with persons with developmental disabilities.
    • Clean criminal history and OIG record
    • CPR certification
    • Free from communicable diseases

    Competency/Skill Requirements:

    • Strong written and verbal communication skills
    • Ability to meet physical demands of the position
    • Excellent interpersonal skills
    • Ability to accomplish tasks with minimum supervision
    • Ability to provide effective supervision and leadership for direct care staff
    • Knowledge of the MR/DD community, including resource identification
    • Mature and responsible judgment needed to assist individuals in meeting their goals
    • Ability to interact successfully with a variety of medical, social and psychological professionals
    • Ability to use assistive equipment, including Hoyer lift and wheelchairs

    Working Environment:  Office and field.

    Position Physical Requirements: Position requires the ability to walk, sit, stand; lift, push and pull up to 50 pounds unassisted and 350 pounds with assistance; squat, bend, reach and stretch.

    Supervisory Responsibilities:   Yes.

    On a daily basis:

    • Face to face contact with individuals;
    • Communicating with employees, Arranging and attending meetings;
    • Conducting assessments;
    • Interviewing potential employees;
    • Facilitating quarterly review meetings with all involved parties;
    • Ensuring staff submit all necessary documentation within assigned time frame;
    • Maintaining records at both office and individual’s home;
    • Participates in goal setting and personal centered planning;
    • Intervention planning;
    • Resource identification;
    • Monitoring, reviewing and writing reports;
    • Advocating activities
    • Problem solving;
    • Providing outreach and public education;
    • Interacting with a individual’s family, guardians, case managers, federal, state, and governmental agencies and other providers;
    • Interviewing potential individuals (referrals);
    • Coordinating staffing within your own sites to cover all shifts;
    • Alternating with other program managers to be on-call for evenings and weekends;
    • Required to carry a pager and answering pages from office staff or consumers in a timely manner.

     

    Accountability:

    • Assessing an individual’s talents, gifts, and needs using standardized tools and observation and facilitate conversation with the individual and/or other knowledgeable and interested persons;
    • Developing, writing and monitoring habilitation plans based on the assessed and expressed needs of the individual;
    • Training the individual, staff members, family and others to implement the habilitation plan;
    • Providing training focused on assisting the recipient to acquire, retrain or improve skills that directly affect the ability to reside as independently as possible;
    • Providing self-direction training for the individual including: identifying of and response to dangerous or threatening situation, making decisions and choices effecting that individuals life and initiating changes in living arrangements;
    • Implement money management training consisting of training and/or assistance in handling personal finances, making purchases and meeting personal finance obligations, daily living skills coaching;
    • Socialization training and/or assistance that allows for participation in community activities and establishing relationships;
    • Documentation of services provided and other information pertinent to demonstrating movement towards individual goals and outcomes, and other duties as assigned.

     

    Requirements:

    • Bachelor’s Degree in Human Services or related field is required to qualify as a Qualified Mental Retardation Professional (QMRP), and two (2) year’s experience working with persons with developmental disabilities;
    • Without a degree in a related field, 3-5 year’s experience working with persons with developmental disabilities can be accepted for a QMRP designee position;
    • At least eighteen (18) years of age;
    • CPR certification;
    • Adequate physical health;
    • Free from Communicable disease(s);
    • Must be able to lift 50lbs;
    • An interest in and empathy for persons with developmental disabilities;
    • Exceptional oral and written communication skills.
  • 21 Days Ago

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Program Director
  • Horizon Health
  • Indianapolis, IN FULL_TIME
  • PROGRAM DIRECTOR, BEHAVIORAL HEALTH Horizon Health is seeking a Program Director to oversee the Behavioral Health Program at Johnson Memorial Hospital in Franklin, Indiana. Included in these responsib...
  • 22 Days Ago

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Program Director
  • Horizon Health
  • Shelbyville, IN FULL_TIME
  • PROGRAM DIRECTOR, BEHAVIORAL HEALTH Horizon Health is seeking a Program Director to oversee the Behavioral Health Program at Johnson Memorial Hospital in Franklin, Indiana. Included in these responsib...
  • 22 Days Ago

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Program Director
  • Horizon Health
  • Franklin, IN FULL_TIME
  • PROGRAM DIRECTOR, BEHAVIORAL HEALTH Horizon Health is seeking a Program Director to oversee the Behavioral Health Program at Johnson Memorial Hospital in Franklin, Indiana. Included in these responsib...
  • 22 Days Ago

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PROGRAM DIRECTOR
  • Universal Health Services, Inc.
  • Franklin, IN FULL_TIME
  • Responsibilities PROGRAM DIRECTOR, BEHAVIORAL HEALTH Horizon Health is seeking a Program Director to oversee the Behavioral Health Program at Johnson Memorial in Franklin, Indiana. Included in these r...
  • 2 Days Ago

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Program Director
  • Agape
  • Greenfield, IN FULL_TIME
  • Job Description The time has come for Agape to add another superstar to the team as we continue to change the world with horses. This position oversees all aspects of daily programming operations at t...
  • 27 Days Ago

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0 CRM Program Director jobs found in Indianapolis, IN area

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Program Director (Wound Care outpatient) RN/LPN Preferred
  • Outpatient Integrated Strategies
  • Danville, IN
  • Job Description Job Description • Provides day to day management oversight for outpatient wound clinic which may include...
  • 4/26/2024 12:00:00 AM

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PT HVAC Instructor
  • Education Affiliates
  • Indianapolis, IN
  • Job Description About The Job Fortis College in Indianapolis is seeking an experienced, highly motivated HVAC instructor...
  • 4/25/2024 12:00:00 AM

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Assistant Program Manager
  • Anointedsaints Home Care LLC
  • Indianapolis, IN
  • Job Description Job Description Anointed Homes LLC is committed to a common goal – creating a world class experience for...
  • 4/25/2024 12:00:00 AM

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Service Provider Support Director
  • Indiana Youth Services Association
  • Indianapolis, IN
  • Service Provider Support Director Indiana Youth Services Association Full Time/Exempt Reports To: ITVAP Program Director...
  • 4/24/2024 12:00:00 AM

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Benjamin Harrison Center Youth Sports Site Supervisor
  • Human Resouces Department
  • Indianapolis, IN
  • Benjamin Harrison Center - 5736 Lee Rd Indianapolis, IN 46216, 5736 Lee Rd, Indianapolis, Indiana, United States of Amer...
  • 4/24/2024 12:00:00 AM

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Program Director (Wound Care outpatient) clinical knowledge preferred
  • Outpatient Integrated Strategies
  • Plainfield, IN
  • Job Description Job Description • Provides day to day management oversight for outpatient wound clinic which may include...
  • 4/23/2024 12:00:00 AM

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Program Director-Training Content and Strategy
  • Elevance Health
  • Indianapolis, IN
  • Location:Elevance Health supports a hybrid workplace model (virtual and office) with PulsePoint sites used for collabora...
  • 4/23/2024 12:00:00 AM

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Benjamin Harrison Part Time Weekend Site Supervisor/Maintenance
  • YMCA of Greater Indianapolis
  • Indianapolis, IN
  • Under the direction of the Program Director, the Building Supervisor will be responsible for being the liaison between m...
  • 4/23/2024 12:00:00 AM

Indianapolis is in the East North Central region of the Midwestern United States, in central Indiana. According to the U.S. Census Bureau, the Indianapolis (balance) encompasses a total area of 368.2 square miles (954 km2), of which 361.5 square miles (936 km2) is land and 6.7 square miles (17 km2) is water. The consolidated city boundaries are coterminous with Marion County, with the exception of the autonomous municipalities of Beech Grove, Lawrence, Southport, and Speedway. Indianapolis is the 16th largest city by land area in the U.S. Indianapolis is within the Tipton Till Plain, a flat to...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$209,433 to $255,813
Indianapolis, Indiana area prices
were up 1.3% from a year ago

CRM Program Director in Alexandria, LA
As the CRM Program Director, you will be responsible for the full lifecycle and support of the CRM platform.
December 13, 2019
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020