CRM Program Director jobs in Illinois

Description

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and advancement within our organization! If you are passionate about working with children and have experience working with unaccompanied minors and the Office of Refugee Resettlement (ORR), we encourage you to apply for this position!

Who we are 

National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve.  We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency. 

We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families. 

Working At NYAP 

• NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members. 

• 22 Days Off Each Year! Plus 11 Paid Holidays Per Year! 

• Healthcare Benefits for you and your family 

• Competitive salaries and benefits including a 401(k), Summer Hours Off (Half-day Fridays and Work Anniversary Trips!) 

• Mileage Reimbursement, Phone Allowance, Student Loan Repayment Assistance, CEU’s and ongoing trainings/education 

Job Title: Program Director - TFC 

Reporting Relationship: National Director of La Jornada 

Position Summary 

The Program Director is responsible for the overall management of the programmatic, administrative, financial, and operational systems related to the provision of foster care, case management, and clinical services; provision of regular and timely reports regarding programming, administration, finances, and operations; establishing a respectful and supportive workplace environment; elevating any issues or concerns. 

RESPONSIBILITIES 

• Perform all work in a manner consistent with the National Youth Advocate Program’s mission, values, and philosophies. 

• Establish a respectful and supportive workplace environment that cares for people, connects communities, and promotes peace. 

• Responsible for successful management of the assigned transitional foster care program’s programming, administration, finances and operations.  

• Manage the case management and clinical services for the foster youth including maintaining productivity standards.  

• Facilitate licensing, training, and retaining quality foster homes, ensuring licensed homes meet or exceed community and organizational needs and cultivate positive relationships. 

• Maintain and deliver regular and timely reports regarding programming, administration, finances, and operations.  

• Be aware of all issues and concerns and elevate appropriately.  

• Make public appearances and presentations as requested.  

• Work collaboratively with other NYAP programs and staff throughout the organization. 

• Maintain ongoing contact with partner agency through personal visits, phone calls, and written communication to assure positive relationships and customer service needs are met. 

• Direct continuous quality improvement efforts to assure that service quality and reporting meets contract requirements. 

• Perform other duties as requested. 

MINIMUM QUALIFICATIONS 

• Master’s degree in social work or an equivalent degree in education, psychology, sociology, or other relevant behavioral science degree preferred. Alternatively, bachelor’s degree plus 5 years’ experience in child welfare administration, child protective services. 

• Two (2) years of experience in program management or as director of a licensed child care program. 

• Possess the administrator’s license for the care provider’s facility. 

• Bilingual English/Spanish Fluency strongly preferred. 

• Able to pass a criminal background check.  

• Proficient use of desktop and laptop computers, internet search, people management programs, smart phones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. 

OTHER SKILLS/QUALIFICATION 

• Some travel is required. 

• Must be open and willing to work non-traditional work hours as well as on-call responsibilities. 

• Provide excellent internal and external customer service. 

• Must possess good verbal, listening, and written communication skills. 

COVID-19 Considerations: 

In the spirit of caring for one another and our community, NYAP Immunization Policy and Procedures requires all employees, contractors, interns and volunteers be fully vaccinated against COVID-19, except to the extent an individual is eligible for an exemption or the policy and procedure is not applicable by law. The State of IL has a separate mandate. For more information contact Human Resources at 614-487-3888. 

Our organization was established in Ohio and is now in 10 states. We continue to expand and develop new and innovative programs for our communities and families. We offer a competitive compensation and benefits package which includes major medical, dental, vision, 401K, student loan assistance and generous paid time off. If YOU can envision it; WE can DO it! The possibilities are endless! 

The person in this position needs to follow a team concept and support agency goals, colleagues and ORR liaisons. Candidate must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, gender, gender identity, sexual identity, disability, religious, and racial backgrounds. 

This job description is not an all-inclusive list of duties but rather a reflection of typical work performed in that position. 

If this is you visit us at www.nyap.org/employment/ 

Qualifications

The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds.