CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
East Bay Community Action Program (EBCAP) is seeking a full-time Director of Recovery Services for our Recovery Center location in Warren, RI. The Director of Recovery Services will direct and supervise a professional and para-professional staff engaged in delivering a wide variety of recovery-focused and supportive services at the East Bay Recovery Center. They will direct and oversee the daily operations, programming, and implementation of Recovery Support Services, while leading advocacy on a legislative and community wide basis to promote recovery services and secure additional supportive funding through legislation, grants, and/or insurance reimbursement. Represent the recovery community at the state and federal level as well as provide media interviews and/or panel participation to increase public awareness of the positives of the recovery movement.
Licensed as a Chemical Dependency Professional (LCDP) and certified as a Peer Recovery Specialist (PRS). A minimum of three (3) years of experience working in a recovery support setting. Prior experience in staff supervision, public speaking, and training recovery coaches strongly preferred.
For Full Time Employees Working 30 – 40 hours per week, EBCAP provides a comprehensive compensation and benefits package that includes heavily subsidized medical and dental insurance plans (BCBSRI), supplemental vision insurance, voluntary medical and dependent care flexible spending accounts, up to 3% company matching 403(b) retirement plan, employer-paid life insurance & long term disability, generous paid time off that includes vacation/holidays/personal days/sick time, mileage reimbursement, tuition reimbursement, opportunities for center-paid training/CEUs, employee assistance program, and so much more!
EBCAP is an equal opportunity/affirmative action employer committed to providing a diverse work environment.
Job Type: Full-time
Work Location: In person
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