CRM Program Director jobs in Albany, OR

CRM Program Director manages the Customer Relationship Management (CRM) enterprise initiative. Reviews CRM project proposals to determine costs, timeline, funding, staffing requirements and goals. Being a CRM Program Director requires a bachelor's degree in area of specialty. Typically reports to top management. The CRM Program Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a CRM Program Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)

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Program Director
  • Healogics Wound Care & Hyperbaric Services LLC
  • McMinnville, OR FULL_TIME
  • The rewards at Healogics are immense, starting with the important work we do to change patients’ lives. We also understand that meaningful work is hard work, and we are committed to supporting and compensating our employees for the tremendous service they provide. Think you are a great fit? Learn more about this role here: Healogics is the largest provider of advanced wound care services in the United States, treating more than 300,000 chronic wound patients annually across over 600 sites. With an aging society, obesity and diabetes on the rise, and an uptick in surgical procedures, the number of patients with non-healing wounds that would benefit from expert care is dramatically increasing. As a result, the company is working to provide our differentiated, quality outcomes to as many patients that would benefit through our out-patient clinic partnerships The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, to include the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital. All Healogics employees must perform their job responsibilities according to all Healogics policies, Hospital policies, as well as to accrediting organizations, federal and state regulation, and to the Centers for Medicare and Medicaid Services (CMS) guidelines, as applicable. Essential Functions/Responsibilities: (Percentage times shown in parenthesis next to each function) Manages the Center’s Operations (20%): Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable. Continuously assesses current clinic flows, processes and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources. Works with hospital and company personnel to ensure availability of adequate resources, supplies, equipment and services. Facilitates the flow of information and maximizes effective communication throughout the program. Prioritizes responsibilities and directs the work of the Center’s clinical staff and non- clinical staff. Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs. Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counselling, establishing performance expectations, and conducting performance reviews. (5%) Performs Financial Management (10%) Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate. Stays current with reimbursement changes, providing physician and staff updates and education as needed. Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility. Tracks and reports all ancillary revenues generated by the program. Manages costs through appropriate utilization and management of labor and supply. Works with Healogics support team to complete financial reviews and presents results to hospital leadership. Manages Community Education/Marketing functions (40%) Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s). Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals. Maintains, monitors and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis. Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system. Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed. Manages Quality/Performance Improvement functions (10%) Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures program is integrated into the partner hospital’s PIP program. Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database. Monitors patient, referring physician and customer satisfaction. Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate. Manages Relationships (15%) Maintains excellent relationship with hospital client and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities. Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments. Meets regularly with leadership including hospital and area management. Performs other duties as required. Required Education, Experience and Credentials: Bachelor’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 1 year of marketing/community education in the healthcare industry or clinical operations experience OR Associate’s degree in Business Administration, Healthcare Administration, Nursing or related field preferred and 2 or more years of marketing/community education in the healthcare industry or clinical operations experience OR High School Diploma and 4 years or more years of marketing/community education in the healthcare industry or clinical operations experience Management experience preferred Required Knowledge, Skills and Abilities: Demonstrated knowledge of regulatory/accrediting requirements for healthcare organizations Proficient in Microsoft Office Suite (Word, Excel, Outlook and PowerPoint) Strong interpersonal, verbal and written communication skills, to include group presentation skills Strong analytical and quantitative skills Strong customer service and follow-up skills Strong organization, time management skills and ability to multi-task in a fast-paced environment Leadership and teaching skills Strong relationship building and influential skills Strong team building and motivational skills Ability to work with Healogics and hospital management. Budget and strategic planning skills Ability to travel overnight, Physical Demands: Being in a stationary position for extended periods of time (4 hours or more) Viewing computer screen for extended periods of time (4 hours or more) Keying frequently on a computer for 4 hours or more Moving about Reading Communicating Writing Lifting/moving items up to 20 pounds Pushing/pulling Bending/stooping Close, distance and peripheral vision Reaching/grasping/touching with hands Traveling distances (car, airplane, etc.) Color perception Work Environment: Normal office environment Primarily indoors environment Patient care environment Exposure to Hazards (blood borne pathogens, toxic chemicals, flammable explosive gases, etc) Exposure to mechanical equipment Proximity to moving objects The salary for this position generally ranges between $60,900.00 - $112,245.00 Annually This range is an estimate, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law. If you are a current employee, to submit a job application, you need to apply as an internal candidate in Workday via the “Jobs Hub”. Healogics is driving wound healing and prevention forward to help heal more wounds and change more lives. Our compassionate wound specialists have touched the lives of more than 2.5 million people, preserving dignity and restoring hope. The impact of healing wounds through innovative care resonates with our wound care doctors, nurses and other specialists who witness lives changed and build strong relationships with patients and their families.
  • 22 Days Ago

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Occupational Medicine - Medical Director
  • Medical Director in Corvallis, OR - SHS Clinician
  • Corvallis, OR FULL_TIME
  • Samaritan Health Services has an opportunity for an Occupational Medicine Medical Director Samaritan Health Services, a non-profit integrated health care delivery system, is seeking a new or experienc...
  • 1 Day Ago

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Program Director I
  • Boys and Girls Club of Salem
  • Salem, OR PART_TIME
  • Position Title: Program Director-1Department: ProgramsReports to: Branch DirectorStatus: Part-Time, Non-exempt, $18.47/hourBoys & Girls Club of Salem Mission Statement: “To inspire and enable all yout...
  • 2 Days Ago

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5000 Nursing Administrator Program Director
  • Corban University
  • Salem, OR FULL_TIME
  • Nursing Administrator Program Director is a full-time, exempt faculty position with excellent benefits. UNIVERSITY MISSION: To educate Christians who will make a difference in the world for Jesus Chri...
  • 20 Days Ago

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Youth with Incarcerated Parents Program Director
  • Willamette University
  • Salem, OR FULL_TIME
  • Posting Number: R0004501 Location: Salem Campus Attention Current Willamette University Employees: In order to apply for posted positions, please close this window and log into your Workday account an...
  • 24 Days Ago

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Family Medicine Residency Program Director
  • SHS Clinician
  • Newport, OR FULL_TIME
  • Samaritan Health Services has an opportunity for a Family Medicine Residency Program Director Samaritan Health Services, a non-profit integrated health care delivery system, is seeking a Family Medici...
  • 1 Day Ago

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0 CRM Program Director jobs found in Albany, OR area

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Clinical Teaching Associate (CTA) - LPN or RN
  • Prestige Care, Inc
  • Molalla, OR
  • Join our team of Nursing Assistant Educators! Applicants must have a current, unencumbered nursing license (LPN or RN) f...
  • 3/28/2024 12:00:00 AM

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Project/Program Manager IV - Remote
  • Novalink Solutions
  • Salem, OR
  • Job Description Tasks: Contractor's Key Person shall: Project manage multiple complex and detailed project schedules. Ma...
  • 3/28/2024 12:00:00 AM

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Home Health Executive Director-RN (Wilsonville)
  • LHC Group
  • Salem, OR
  • Summary The Executive Director serves as the Administrator of the entire home health provider, and is responsible for th...
  • 3/28/2024 12:00:00 AM

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Director of Risk Adjustment
  • PacificSource Administrators, Inc.
  • Springfield, OR
  • Director of Risk Adjustment page is loaded **Director of Risk Adjustment** **Director of Risk Adjustment** locationsSpri...
  • 3/28/2024 12:00:00 AM

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Affordable Community Director - Non-Exempt
  • FPI Management, Inc.
  • Stayton, OR
  • Company Description Multifamily Property Management Job Description The Community Director (Non-Exempt) is fully account...
  • 3/27/2024 12:00:00 AM

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Deputy Director of Programs (Business Operations Administrator 2)
  • Mac's List
  • Salem, OR
  • Description The Oregon Department of Early Learning & Care is excited to announce a permanent opening for a Deputy Direc...
  • 3/25/2024 12:00:00 AM

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Director of People Operations
  • Affirma Consultancy
  • Salem, OR
  • Affirma Consultancy is partnering with Oregon School Boards Association to help in finding their next Director of People...
  • 3/24/2024 12:00:00 AM

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Solutions Director- Northeast Remote
  • CBRE
  • Salem, OR
  • Solutions Director- Northeast Remote Job ID 147965 Posted 11-Mar-2024 Service line GWS Segment Role type Full-time Areas...
  • 3/24/2024 12:00:00 AM

Albany is the county seat of Linn County, and the 11th largest city in the State of Oregon. Albany is located in the Willamette Valley at the confluence of the Calapooia River and the Willamette River in both Linn and Benton counties, just east of Corvallis and south of Salem. It is predominantly a farming and manufacturing city that settlers founded around 1848. As of the 2010 United States Census, the population of Albany was 50,158. Its population was estimated by the Portland Research Center to be 51,583 in 2013. Albany has a home rule charter, a council–manager government, and a full-ti...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for CRM Program Director jobs
$209,695 to $256,129
Albany, Oregon area prices
were up 3.9% from a year ago

CRM Program Director in Alexandria, LA
As the CRM Program Director, you will be responsible for the full lifecycle and support of the CRM platform.
December 13, 2019
CRM Program Director in Santa Rosa, CA
You would be responsible for all development within Salesforce and for helping with future CRM solutions to increase overall efficiency.
January 15, 2020
CRM Program Director in Kansas City, MO
This role requires a seasoned Program Manager who is comfortable driving efforts across departments and functions, effectively communicating and managing through challenges to deliver expected results.
January 08, 2020