CRM Integration Specialist jobs in Connecticut

Broad Function:

The CRM Information Specialist will support the Director, CRM in producing timely reports for the Bushnell and partner organizations, ensuring the accuracy, integrity, and usability of CRM database. He/She will work alongside Director, CRM in collaborating with cross-functional teams throughout the Bushnell and partner organizations to support onboarding to new systems, develop data governance, and maintain data standards.

Duties and Responsibilities:

• Participate in all phases of the reporting process from analyzing the request through design, development, testing, implementation and maintenance of reports, dashboards, and ad hoc queries, including cross- departmental data analysis projects
• Work alongside Director, CRM in cooperation with different departments to develop, implement, and maintain data governance, and uphold data standards
• Work closely with Director, CRM to understand the Bushnell and partner organizations’ analytics needs, including critical metrics and KPIs and to deliver actionable insights to relevant decision-makers
• Support onboarding process for the Bushnell and partner organizations to new systems
• Serve as secondary person in the department for managing existing/future sources. I.e. Paciolan, Salesforce, Placer, etc.
• Assist the Director, CRM in trouble shooting malfunctioning reports and systems for The Bushnell and partner organizations
• Provide training to staff on optimal use of reports, dashboards, and data entry
• Process invoices and maintain CRM department budget
• Provide ongoing input to the establishment of programming standards, procedures, and methodologies
• Research current data analytics trends and make recommendations to the organization and partner organizations
• Perform other duties as assigned

Education, Experience and Skills:

• Bachelor’s degree. Two years of related experience in analysis of medium to large-scale CRM systems or an equivalent combination of education and experience
• Demonstrated ability to support comparative analysis, visualizing data, process metrics, Workday, reaccreditation and/or research productivity
• Proficient use one or more of the following : Excel Pivot Tables, SharePoint, Salesforce, Google Analytics
• Understanding of information security compliance
• Excellent oral/written communication with technical and non-technical audiences
• Self-motivated, hard-working team player with proven outstanding organizational skills and very detail oriented and ability to work independently and manage and prioritize multiple tasks at once, often with urgent deadlines.
• Ability to work in a highly collaborative environment
• Analytics development experience in performing arts is a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

The Bushnell is a Not-For-Profit, Equal Opportunity Employer, proud to serve Connecticut and its citizens.