CRM’s Mission
Provide complete property maintenance, construction, and design services that consistently exceed the expectations of our customers.
CRM’s Culture
The culture of CRM will be one of respect, teamwork, adaptability, and a focus on continuous improvement. Our workplace will be safe and fair, while creating opportunities for development, well-being, and advancement of our employees.
WORK OBJECTIVE:
Position supports the Charleston Area Manager. Primarily responsible for the collection and organization of project flow. Requires effective interpersonal skills as the position interfaces with customers, division employees and other CRM departments and functions. This position assists with scheduling appointments, customer interactions, and daily purchase sheets. Work is performed under limited supervision with considerable latitude in the use of initiative and independent judgment. Position relies on experience and exercises independent judgment to determine the best approach by using and interpreting policies and procedures.
EXAMPLES OF ESSENTIAL FUNCTIONS:
The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. Additional duties may be assigned relevant to the position at the discretion of the Charleston Area Manager.
- Inputs data into FSM, Paycom, and other systems
- Collects information for project flow
- Collects and completes daily purchase sheets
- Contacts customers for scheduled appointments
- Maintains project files for area
- Collaborates with the accounting department and customer service representatives to resolve issues
- Archives records for previous projects and work orders
- Maintains scheduling matrix for Charleston Area Manager and technicians
- Assists with vendor purchase orders and invoice tracking
- Files and organizes records, invoices, and other important documentation
- Submits work orders and schedules repairs for general office space and equipment
- Monitors and orders supplies for office and break room
MINIMUM QUALIFICATIONS:
Three years of experience working within applicable CRM trades and ideally in the construction, maintenance, and/or hospitality industries. Three years of experience in office administration or related role; or an equivalent combination of education, certification, training, and/or experience.
In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions to perform this job successfully.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Basic knowledge of administrative and clerical procedures and systems (i.e., document control, word processing, etc.)
- Basic accounting principles and practices
- Microsoft Office products (Word, Outlook, and Excel) and QuickBooks (or related software)
- Experience with FSM or related field service management software
- Time management and work organization
- Establish and maintain effective and cooperative working relationships with those contacted in the course of work
- Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of corporate and departmental goals
- Ability to multitask in a fast paced, service-oriented environment
- Communicate effectively orally and in writing
PHYSICAL REQUIREMENTS:
Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve extended periods of time at a keyboard or workstation and extended periods of time standing and/or walking.