CRM Business Data Analyst jobs in New Hampshire

Job Purpose

The Business/Data Analyst - Payments works in a multi-functional data & analytics team responsible for driving initiatives to improve the use of data and automated processes to reduce manual workload for different business teams at Travix. Your main responsibility is to define and execute a roadmap for these initiatives that will provide maximum value to Payment, Fraud and Chargebacks teams, among others.

You are expected to be Travix’s in-house expert for best practices in utilizing data to analyze the payment process. You will be responsible for ensuring that data used by Payment, Fraud and Chargebacks teams is reliable and as well as developing new solutions that give valuable insights for the business team.

You are highly energized at the prospect of consultatively solving difficult analytical challenges with big impact and helping payment teams make informed, data-driven decisions to grow the business.

Key Responsibilities

• Monitoring and Analysis: Building monitoring tools to provide analytical insight of payment operations
• Supporting Key Initiatives: Assisting the Payment team in delivering products assisting key initiatives of the team with the help of other Data Teams (Data Science and Data Engineers)
• Communication: Be a point of contact for Payment teams with the rest of Data team
• Independently develop and lead key complex analytical projects. This includes setting up in-house data modeling tools in Python.
• Scale decision-making tools and produce KPI-driven dashboards to help payment team stakeholders.
• Run complex queries to pull data, interpret & synthesize large datasets, drawing out actionable insights.
• Communicate insights generated in a clear story and provide strategic and tactical recommendations.

What you bring to the table

• More than 3 years experience in Data Analyst role. Experience working with payments data and stakeholders highly desired
• Master degree in Economics, Finance, Econometrics, or another relevant study
• Advanced experience with analytics tools & dashboards (Looker)
• Strong understanding and experience with Fraud Risk evaluation models
• Understanding of payments flow process
• Experience of working in consultative business analytics teams is an advantage.

Technical skills

• Strong Excel and SQL capabilities
• Skills with Python and statistical modeling is a plus. A willingness to learn is essential
• Strong BI skills. Looker is preferred.

Soft skills

• Analytical, problem-solver and solutions-focused
• Can-do mentality, performance-driven, flexible
• Independent as well as team-player able to collaborate successfully with multiple cross-functional stakeholders with diverse levels of understanding of analytics
• Demonstrated ability to develop, communicate and execute strategy
• Ability to communicate data-heavy insights & recommendations in a simple story.

What you can expect from us

• Enjoy the flexibility and life balance of hybrid work where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.
• Possibility to work up to 3 months from abroad (depending on your job function)
• 30,5 days of paid leave, so plenty of time to enjoy your travels!
• Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.
• A diverse and multicultural working environment. Our global team has over 50 different nationalities and we embrace everyone’s authenticity. 
• A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together
• We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.
• Amazing benefits, such as covered travel costs, ClassPass subscription/membership and a bike plan.
• Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.
• Free fruit, healthy snacks, team drinks and company events.

About Travix

Travix is one of the leading global online travel agencies, operating with five brands: CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama.ie. In 2020 we took our next step, becoming part of the Trip.com Group, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Travelfusion, Make my Trip and Qunar. Travix operates in over 40 countries expanding in 5 continents, so a global mindset comes naturally. Our purpose is ‘the next journey at your fingertips, which goes for our customers and employees. We bring together passionate people, global partners, cutting-edge technology and an innovative platform to deliver our customers' best end-to-end booking experience. With a  strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of traveling.

Make your career at Travix

If you share the same values as we do, you are just as passionate and ready to build your own legacy, we would love to hear from you!