CRM Business Data Analyst jobs in Eugene, OR

Business Analyst

Department: People Services

Supervisor: Director of Operations

Status: Full-Time, Exempt (40 Hours/Week)

SUMMARY:

The Business Analyst (BA) evaluates the business model and its integration with technology by analyzing and documenting business processes and systems, identifying and offering improvements and insights. The BA identifies key information gaps and gathers required elements of a project. It is a multi-faceted position, conducting research and analysis, project management, working collaboratively with teammates and stakeholders. This position requires analytical and creative thinking, knowledge of business/industry, resiliency to work and make decisions under pressure and a desire to continue to learn and improve.

BEHAVIORAL EXPECTATIONS:

• Follow the principles of the Foundation's core values:
  • Trust
  • Respect
  • Integrity
  • Commitment
• Motivated to contribute to the success of the Foundation
• Communicate effectively
• Adaptable
• Curious
• Teach through example and service
• Practice professional curiosity and desire to learn
• Maintain confidentiality
• Work safely

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with stakeholders to understand the project needs of the Foundation
• Determines how changes to a project, system and/or process will affect the business and systems
• Partner with stakeholders to gather requirements of a project
• Advise on current and potential system inputs, processes, and outputs
• Develop and communicate detailed specifications and/or project documentation for implementation
• Communicate expectations and progress to stakeholders
• Maintain and ensure proper documentation and coordinate or perform testing of system modifications
• Collaborate with the Project Manager to ensure the expectations of the project have been met
• Research and analyze the nature, effect, and results of system difficulties
• Act as liaison with Foundation department heads to support relevant systems
• Maintain current understanding of industry standards, trends, and best practices through industry and other professional networks
• Create business analysis, outlining issues, opportunities and solutions
• Develop training curriculum and conduct training courses to Foundation staff and other stakeholders and customers
• Engage in relevant continuing education

OTHER DUTIES AND RESPONSIBILITIES:

• Project management
• Program management
• Present ideas and findings to teammates and stakeholders

COMPETENCIES AND EXPERIENCE:

• Typically requires a bachelor's degree or equivalent work experience
• 3-5 years of relevant work experience, including solution architecting, systems analysis and business operations
• Direct experience and business knowledge of finance preferred
• Experience and business knowledge of fundraising preferred
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite or related software program
• Proficiency in project management software preferred
• Extremely organized with great attention to detail
• Excellent management skills with the ability to lead, facilitate, motivate, and organize
• Ability to adapt to change
• Excellent customer service skills
• Ability to learn quickly and to creatively solve new problems
• Ability to negotiate and settle differences quickly and peacefully
• Ability to act as a team player

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• This job is conducted in an office work environment, sitting most of the time
• Approximately 90% of this position's duties require use of a computer
• Must be able to exert up to 20 lbs. of force occasionally
• Some travel may be required

Compensation Range: $80,000/Year