CRM Business Data Analyst analyzes Customer Relationship Management (CRM) system data in response to channel marketing initiatives. Studies marketing data such as customer information, call patterns, and demographics. Being a CRM Business Data Analyst requires a bachelor's degree in area of specialty. Typically reports to a manager or head of a unit/department. To be a CRM Business Data Analyst typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. (Copyright 2024 Salary.com)
The Business Analyst position s primary focus will be on working with each of the teams and project managers.
They will review, analyze, and evaluate information technology operations. Determine user needs and requirements and recommend ways to improve systems. They will Identify, document, report and tracks system issues. Supports the process of translating business needs into formal technical requirement deliverables.
Skills
Experience working with a Lab team a bonus, we are heavily technology focused
Understanding of complex relationships between systems, projects, roadmaps, deliverables
Experience with project management concepts a bonus (PMI, PMP, CAPM, Scrum, Agile, Kanban, Waterfall)
Understanding of the Development cycle, requirements, pre-requisites, RACI
Jira, Chalk/Confluence, TestRail, PowerPoint, Excel, visualization techniques
Soft Skills
Attention to detail, meticulous in nature
Able to work individually with low supervision, thriving in a collaborative environment
Loves continually learning, comfort with not having answers but confident on getting them
Intrinsically motivated
Excellent emotional intelligence handling social situations, stress management, self regulation
Excellent communication skills