Business Systems Manager (Banking) jobs in Maryland

Business Systems Manager (Banking) manages analysis activities to develop strategic plans and objectives and to identify operational improvements in a banking and financial services organization. Drafts strategic plans and optimization initiatives that support growth and profitability goals for bank operations and branch networks. Being a Business Systems Manager (Banking) analyzes emerging industry trends, economic conditions, new technologies, consumer behavior, merger and acquisition opportunities, and competitive threats. Performs data-driven monitoring and analysis of business performance used to recommend technological enhancements, process improvement measures, and new products. Additionally, Business Systems Manager (Banking) typically requires a bachelor's degree. Typically reports to a director. The Business Systems Manager (Banking) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Systems Manager (Banking) typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Service Manager
  • Centric Business Systems
  • Baltimore, MD FULL_TIME
  • Job Summary:
    In conjunction with the Regional Service Manager (RSM), the Technical Service Supervisor (TSS) provides leadership and supervision to all assigned team members. Additionally, the key aspects of the position are to enforce company policy and procedure, drive accountability, and improve the service region’s efficiency and proficiency through active engagement in the day-to-day service operation.

    Essential Functions:
    Customer:

    • Build strong business relationships with customers
    • Monitor customer satisfaction drivers and solicit internal/external customer feedback to continuously improve the customer service experience.
    • Meet or exceed goals related to key performance indicators (KPIs)
    • Effectively handle difficult customer situations

    Technical:

    • Serve as primary escalation point for the region and liaison to internal/external subject matter experts.
    • Maintain technical expertise on products supported by the business.
    • Provide technical updates to the team.
    • Address units with excessive service.
    • Respond to escalations onsite as appropriate.
    • Monitor inventory levels/usage/accuracy.
    • Respond to service calls as necessary to maintain customer satisfaction.

    Employee:

    • Adhere to and enforce service policies and procedures.
    • Mentor new hires
    • Perform ride-alongs with employees to observe adherence to company policy and procedure.
    • Provide input to the RSM regarding employee development, training, performance, etc.
    • Provide OJT and assistance to technicians as needed.
    • Provide comprehensive development training for all service personnel to include all aspects of the service personnel job description.
    • With the RSM, review regional KPIs and develop action plans to address areas below goal.
    • Review and develop action plans for the bottom 30% performers.
    • Conduct annual performance evaluations
    • Communicate Employee Expectations on a regular basis and take corrective actions if warranted
    • Maintain day-to-day coverage schedules

    Queue Management:

    • Monitor the region’s service call queue to ensure appropriate responses.
    • Coordinate with dispatch for appropriate call assignments.
    • Keep the RSM informed at all times of complex or escalated issues in the field.

    Accountability:

    • Perform quality assurance inspections on devices within the region.
    • Review service performance results monthly and weekly with the RSM and implement action plans as appropriate.

    Leadership:

    • Serve as a role model and exhibit professional appearance and behavior at all times, under the most difficult situations.
    • Demonstrate excellent verbal and written communication skills.
    • Serve as a positive influence/champion fostering a supportive culture within the team/organization.
    • Stay abreast of industry trends and innovations to implement best practices at Centric
    • Maintain a service force in which all service employees have the capacity to work and produce results by meeting or exceeding performance standards.
    • Conduct regular employee 1-1s
    • Make effective, timely decisions when addressing client needs.
    • Follow through on additional activities or responsibilities as requested by management.

    Required Qualifications:

    • Associates Degree in Business Management or equivalent industry experience
    • 5 years of industry related experience preferred
    • Has demonstrated outstanding leadership and decision making skills
    • Requires technical and quantitative skills typically gained through completion of formal training
    • Requires a valid state driver’s license and minimum level of auto insurance coverage per Centric policy for positions entailing extensive use of personal car while on company business.

    Job Type: Full-time

    Pay: $59,459.32 - $71,606.93 per year

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Day range:

    • Monday to Friday

    Shift:

    • 8 hour shift

    Experience:

    • Document management: 5 years (Preferred)
    • Supervising: 2 years (Preferred)

    License/Certification:

    • Driver's License (Preferred)

    Ability to Relocate:

    • Baltimore, MD: Relocate before starting work (Required)

    Work Location: In person

  • 1 Month Ago

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SALES MANAGER
  • Advance Business Systems
  • Cockeysville, MD FULL_TIME
  • Sales ManagerWHO WE ARE Advance is a business solutions provider that helps organizations in Maryland find better, more effective technology and processes to help improve their business and increase e...
  • 9 Days Ago

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Field Service Manager
  • Centric Business Systems
  • Owings Mills, MD FULL_TIME
  • Job Summary:In conjunction with the Regional Service Manager (RSM), the Technical Service Supervisor (TSS) provides leadership and supervision to all assigned team members. Additionally, the key aspec...
  • 22 Days Ago

C
Business Analyst
  • Centric Business Systems
  • Baltimore, MD FULL_TIME
  • CENTRIC BUSINESS SYSTEMS, the premier provider of business technology products and services, is seeking to hire a Business Analyst to join our team in Baltimore, MD.CENTRIC BUSINESS SYSTEMS is a distr...
  • 1 Month Ago

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Business Banking Sr. Relationship Manager - Columbia, MD
  • Bank of America
  • Columbia, MD FULL_TIME
  • Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
  • 15 Days Ago

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Business Development Manager (BDM)
  • Arch Systems, LLC
  • Baltimore, MD FULL_TIME
  • Job Title: Business Development Manager (BDM) - Health and Human Services (HHS) Job-Type: Full-Time Location: DMV Area (Washington D.C., Maryland, Virginia) - 100% Remote (Full-Time) Position Overview...
  • 19 Days Ago

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Enterprise Business System Manager
  • Office of the Chief Financial Officer (OCFO)
  • Washington, DC
  • Government of the District of Columbia Office of the Chief Financial Officer (OCFO) Enterprise Business System Manager $...
  • 3/28/2024 12:00:00 AM

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Head of Business Systems Engineering
  • Verkada
  • San Mateo, CA
  • Who We Are Verkada is the largest cloud-based B2B physical security platform company in the world. Only Verkada offers s...
  • 3/27/2024 12:00:00 AM

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Senior Technical Program Manager (Business Systems)
  • Procore Technologies
  • Austin, TX
  • Company Description Job Description Job Description We're looking for a Sr. Technical Program Manager to join Procore's ...
  • 3/27/2024 12:00:00 AM

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Business System Manager
  • Aeyon
  • Norfolk, VA
  • Your day-to-day work will include: Business System SME III supports the planning, policy, execution, reporting, and over...
  • 3/26/2024 12:00:00 AM

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Business System Manager
  • Robert Half
  • Jurupa Valley, CA
  • Examine, assess, and appraise current business procedures within enterprise-level applications to align with overarching...
  • 3/25/2024 12:00:00 AM

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Sr. Manager Business Systems
  • Strata Clean Energy
  • Durham, NC
  • Strata Clean Energy is seeking a Sr. Manager of Business Systems to be part of our corporate IT organization. This posit...
  • 3/25/2024 12:00:00 AM

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Senior Manager, Business Systems (Prophet 21)
  • IHS Technologies
  • Nashville, TN
  • Job Description Job Description Skills: · Prophet 21 · Colocation Facilities · Communication · Enterprise Resource Plann...
  • 3/25/2024 12:00:00 AM

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Business System Manager
  • Robert Half
  • Jurupa Valley, CA
  • Summary: The Business Systems Manager optimizes & manages IT solutions, collaborating with business partners to ensure t...
  • 3/24/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Systems Manager (Banking) jobs
$105,000 to $131,951

Business Systems Manager (Banking) in Waco, TX
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Business Systems Manager (Banking) in Orlando, FL
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Their research and analysis focus on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.
November 28, 2019