Business Process Technology Consultant jobs in Minnesota

About this role:

Wells Fargo is seeking a Technology Business Systems Consultant within the Strategy, Digital, and Innovation (SDI) team. This individual will identify and analyze business needs, conduct requirement gathering, and define scope and objectives for companywide / business systems integrated with technology development and infrastructure. Covers jobs focused on developing data and/or system requirements and implementing technical strategies and data solutions to meet the business needs.

The Strategy, Digital and Innovation (SDI) team forges the strategic direction of Wells Fargo, provides, and manages our digital foundation and common capabilities, transforming our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences and make it easier for customers to achieve their financial goals. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements (i.e. Gateway Support via email, phone, Teams, etc.)
• Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet-based solutions
• Present recommendations for resolving business problems (i.e. work with Technical Writing to create & revise user guides, identify areas of enhancement with Gateway Developers)
• Exercise some independent judgment when developing project plans and schedules
• Provide information about communication between business and technology teams
• Work with business user groups to provide training, handle questions, observe user needs, and document results
• Troubleshoot issues and fix related defect; assist with step-by-step instructions on how to reproduce the issue along with solutions
• Communicate with other teams to ensure all issues are fully resolved as needed

Required Qualifications:

• 2 years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 2 years of client service or related (large/enterprise) business experience
• 2 years with client authentication tools
• Knowledge and understanding of database provisioning baselines and standards
• 1 year of Gateway Enterprise Channels with technologies (i.e. SDK’s, API’s)
• Knowledge and understanding of technical writing: online documentation
• Experience overseeing escalated technical troubleshooting and complex analysis efforts for prompt recovery of major issues (i.e. server logs to investigate customer-reported issues)
   

Job Expectations:

• Splunk Certification

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.