Business Process Technology Consultant jobs in Columbia, SC

Business Process Technology Consultant consults with client companies in order to evaluate and recommend technology solutions that will facilitate the accomplishment of the client's business goals. Analyzes the client's business strategy, operations, and current technology architecture in order to develop options for new technologies that will optimize the company's functions and business processes. Being a Business Process Technology Consultant provides consultation regarding solutions planning, impact analysis, risk assessment, and budgeting. May provide financial analysis to determine ROI/ROA of proposed solutions. Additionally, Business Process Technology Consultant requires a bachelor's degree. Typically reports to a manager or head of a unit/department. The Business Process Technology Consultant occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Business Process Technology Consultant typically requires 2 -4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Contact Center Consultant
    Location: Columbia, SC.


     

    Summary

    • Our client is seeking a Technical Consultant for their Contact Center, who will work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience.

    • The ideal candidate will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center.
    • This position comes with 25 % remote possibility and is a 6-months contract that comes with possible extensions.

    Roles & Responsibilities

    • Work with customers to review contact center operations and formulate plans to improve efficiencies, optimize operations, and enhancing customer experience. This will include reviews of the following:

      • Process workflows
      • Call flows
      • Contact Center Metrics
      • Self-service applications
      • Desktop applications
      • CRM, IVR, and desktop integrations
      • Multi-channel blending
      • Quality Management and Workforce Management tools and processes
      • Reporting
    • Conduct workshops for capturing business requirements, developing Contact Center operations strategy and promoting solution Adoption
    • Develop business requirements documentation (BRD)Collaborate with project teams to assist in the development of project plans

    Preferred Qualifications

    • Project Management skills

    Minimum Qualifications

    • Qualified candidates will have a minimum 10 years' experience as a manager or analyst within a large scale, multi-site contact center

    • Experience with two or more of the following contact center platforms
      • Cisco Contact Center Enterprise
      • Genesys Pure Engage, Pure Cloud or Pure Connect
      • Avaya Aura
      • NICE In Contact
      • Five9
    • Experience with one or more of the following Workforce Optimization platforms
      • NICE
      • Verint
      • Calabrio
      


    Central Business Solutions, Inc,
    37600 Central Ct.
    Suite #214
    Newark, CA 94560

  • 20 Days Ago

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Systems Analyst Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: Systems Analyst Consultant Location: Columbia, SC. Summary The Systems Analyst will need to learn the system capabilities and become an expert in that system to provide support, an...
  • 20 Days Ago

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SAP Functional Team Lead Consultant
  • Central Business Solutions, Inc
  • Columbia, SC FULL_TIME
  • Position Role/Tile: SAP Functional Team Lead Consultant Location: Columbia, SC. Scope of the project: Assist with issues logistics team cannot resolve and lead major projects related to SRM, MM and th...
  • 20 Days Ago

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Business Process Innovation Specialist (On-site)
  • Samsung Electronics America
  • Newberry, SC FULL_TIME
  • Job DetailsPosition SummaryThis position exists to maintain and audit Global Policy and Procedures at facility level, maintain data in SAP(G-ERP) system, monitor facility KPI, and support all areas of...
  • 13 Days Ago

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Business Development Manager - Columbia SC
  • Cantey Technology Consulting,
  • Columbia, SC FULL_TIME
  • Company Profile Cantey Tech provides IT Support, Managed Services, Security and Cloud Services to our clients so they can focus on running their business. Our clients range from small and medium size ...
  • 4 Days Ago

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Business Sales Consultant
  • CPI Security
  • Columbia, SC FULL_TIME
  • CPI Security, a leader in the security and automation solutions industry, is looking for a Commercial Sales Advisor to join our team in Columbia, South Carolina! Our Commercial Security Advisors will ...
  • 13 Days Ago

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0 Business Process Technology Consultant jobs found in Columbia, SC area

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Lead Software Developer
  • Hansen Technologies
  • Columbia, SC
  • Job Description JOB DESCRIPTION About The Role You will have the opportunity to work with our Global Team to provide qua...
  • 4/26/2024 12:00:00 AM

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Sr. Data Analytics Consultant
  • Concentrix
  • Columbia, SC
  • Job Title: Sr. Data Analytics Consultant Job Description Concentrix Catalyst is seeking a Sr. Consultant that is part of...
  • 4/25/2024 12:00:00 AM

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Senior Salesforce Solution Developer
  • Acxiom
  • Columbia, SC
  • As a Salesforce Solution Developer, you will be joining the Salesforce CRM applications team in our Information Technolo...
  • 4/24/2024 12:00:00 AM

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Proposal Writer
  • American Express Global Business Travel
  • Columbia, SC
  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make ...
  • 4/24/2024 12:00:00 AM

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Business Developement Analyst
  • Cayuse Holdings
  • Columbia, SC
  • **Overview** The Business Development Analyst utilizes resources to support revenue-generation staff to become both know...
  • 4/24/2024 12:00:00 AM

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Senior AllegroGraph Developer- Palmetto GBA
  • Palmetto GBA, LLC
  • Columbia, SC
  • Summary Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go,...
  • 4/23/2024 12:00:00 AM

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Data/Business Analyst
  • CGI Technologies and Solutions, Inc.
  • Columbia, SC
  • **Data/Business Analyst** **Category:** Business Analysis (functional and technical) **Main location:** United States, S...
  • 4/23/2024 12:00:00 AM

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Oracle Services - C2M/CC&B Design/Developer - Senior - US Consulting - Open Location
  • EY
  • Columbia, SC
  • EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these q...
  • 4/22/2024 12:00:00 AM

One of Columbia's more prominent geographical features is its fall line, the boundary between the upland Piedmont region and the Atlantic Coastal Plain, across which rivers drop as falls or rapids. Columbia grew up at the fall line of the Congaree River, which is formed by the convergence of the Broad River and the Saluda River. The Congaree was the farthest inland point of river navigation. The energy of falling water also powered Columbia's early mills. The city has capitalized on this location which includes three rivers by christening itself "The Columbia Riverbanks Region". Columbia is lo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Process Technology Consultant jobs
$85,868 to $110,478
Columbia, South Carolina area prices
were up 1.5% from a year ago

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You need to align all three elements in any project to ensure a change process will work as needed.
December 28, 2019
Business Process Technology Consultant in Nashua, NH
Of course, it’s important to get senior management buy-in to even start the process.
February 08, 2020