Business Process Systems Consultant, Sr. jobs in North Carolina

Job Summary

The primary purpose of this role is to deliver process improvement solutions within a core business function by leveraging appropriate tools, including Robotics Process Automation (RPA), to develop sustained improvements that help management achieve business goals and yield increased financial return. This includes responsibility for identifying problem statements, building business cases, executing projects, to automate and/or remove waste, defects, and unnecessary work, and building performance indicators to measure improvement. The role focuses on strategic initiatives, productivity efforts, and projects to take cost out of the organization.

Key Responsibilities

• Conducts proactive and consistent research to identify process automation/improvement opportunities including areas of focus, scoping of the project, prioritization, key deliverables, and successful outcomes

• Analyzes and develops solutions that facilitate process standardization, continuous productivity and quality improvement

• Oversees and reviews the deliverables of process designers during process elaboration • Assess and decides which methodology to apply and the tools and techniques to utilize to effectively lead each process improvement project

• Leads charter development, stakeholder analysis, process design, improvement solutions, testing, and implementation plans through successful application of methodologies for each project

• Designs and collaborates (with Finance) to track metrics and key performance indicators for each process automation/improvement project

• Manages relationships with mid-level business partners and sponsors to help them understand business cases and to foster a culture of continuous improvement across the enterprise

Required Qualifications

• Bachelor's Degree in Management, Operations Research, Business Administration, Engineering or related field and 3-5 Years Experience in process management, business process improvement, business process management, or value stream mapping
• Other Experience in related field and/or industry applying LEAN practices in lieu of degree and 3-5 Years experience in process management, business process improvement, business process management, or value stream mapping
• Experience in business process methodology, governance, frameworks, or project management
• Experience in designing high performing business processes that are business focused and support enterprise-wide capabilities

Preferred Qualifications

• Master's Degree, Master's of Business Administration, or related field and Experience in retail or supply chain operations
• Experience with gathering and documenting business requirements for technology implementation
• Effective personal and interpersonal skills, including the ability to influence others, drive new capabilities, and bring new ways of thinking into the organization
• Effective listening and communication skills across mid- management and business area teams
• Familiarity with Robotic Process Automation (RPA) end-to-end project implementation and tools (Blue Prism , Automation Anywhere, UiPath etc.)

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.