Business Process Specialist jobs in Westfield, MA

Business Process Specialist researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Business Process Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)

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Business Operations Specialist
  • MASSMUTUAL
  • Springfield, MA OTHER
  • The Opportunity

    Pension risk transfer is a growing business within MassMutual. The PRT Inforce Administration Team provides administration of pension plans and services more than 420k PRT annuitants. The team supports transaction processing for PRT Operations and provides support to longer term strategy and critical initiatives.

    The Team

    The PRT Inforce Operations team, within PRT Operations, is made up of 25 experienced professionals who collaborate and coordinate across sub-teams to meet customer requests timely and accurately. The Business Operations Specialist manage and support Inforce administration by maintaining and enhancing relationships with internal stakeholders.

    The Impact

    Business Operations Specialists are responsible for a variety of functions analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data. Responsible for the processing of financial and non-financial transactions, as well as various types of contributions and/or distributions. Perform in good order review and handle transactions both manual and automated as well as completes analysis and exception processing. Prioritizes work and manages inventory based on SLAs and timing expectations. Handle multiple tasks; work a task queue effectively while maintaining all service and quality standards and ensuring follow up on outstanding items. Drives standardization and consistency of policies and procedures across processes. Focus on continuous improvement through identifying and improving workflows and procedures.

    Key Responsibilities Include:

    • Performs a variety of annuitant-based services, include processing of transactions and performing quality reviews
    • Acts as a subject matter expert within the team providing guidance and coaching to less experienced employees
    • Reviews and interprets plan documents, multiple forms of contract level data and may perform complex benefit calculations
    • Understand all regulatory items that affect an annuitant's account/calculation.
    • Perform/review various annuitant transactions; periodic and non-periodic participant distributions, indicative data changes, i.e. address changes, bank changes, medical premium deductions, and federal and state tax withholding
    • Handles processing of annuitant requests, including but not limited to benefit calculation, retirement initiation and death claims. May include payment reconciliation, reporting and audit request, install/contract set up activities
    • Ensure accurate and timely processing within established timing standard
    • Ability to perform comprehensive pension benefit calculations, if applicable
    • Applies product knowledge and critical thinking skills to handle problems independently but seeks guidance in highly complex situations
    • Respond to internal service requests and completing complex research requests
    • Responsible for analyzing data and/or forms along with plan parameters to ensure proper processing of client and participant data
    • Applies basic PC skills

    The Minimum Qualifications

    • Associate degree and 2 years operational, service, or related experience or 4 years equivalent work experience in lieu of degree

    The Ideal Qualifications

    • Bachelor’s degree
    • Strong analytical/problem solving skill solving
    • Excellent written, verbal, and interpersonal communication skills
    • Ability to engage, inspire and build a strong team culture
    • Strong attention to detail and ability to comprehend contract language
    • Effective time management with the ability to prioritize multiple projects
    • Proficient in Microsoft Office suite (Word, Excel, SharePoint, Teams)

    What to Expect as Part of the MassMutual PRT Inforce Administration Team

    • Regular meetings with the team
    • Focused one-on-one meetings with your manager
    • Access to mentorship opportunities
    • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
    • Access to learning content on Degreed and other informational platforms
    • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

    #LI-DK1

    MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

    If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
  • 2 Days Ago

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Business Operations Specialist
  • Massachusetts Mutual Life Insurance Co.
  • Springfield, MA OTHER
  • The OpportunityPension risk transfer is a growing business within MassMutual. The PRT Inforce Administration Team provides administration of pension plans and services more than 420k PRT annuitants. T...
  • 2 Days Ago

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Sales Business Development Specialist
  • PIP, East Longmeadow, MA
  • East Longmeadow, MA FULL_TIME
  • PIP Marketing Signs Print of New England is seeking highly motivated, energetic, smart individuals for an outside sales position who are interested in learning entrepreneurialism and how business work...
  • 15 Days Ago

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Customer service agent
  • Bold Business
  • Enfield, CT FULL_TIME
  • Call Center / Remote - Anywhere in U.S. / Competitive Pay - As a Customer Service Agent you'll : Manage a large amount of inbound / outbound calls in a professional manner; Identify people's needs, cl...
  • 16 Days Ago

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Process Technician
  • Aerotek
  • West Springfield, MA FULL_TIME
  • Equivalent Experience Description: We are currently hiring mold process technicians on the 2nd shift. Candidates must be comfortable training on the first shift as they will be part of a training prog...
  • 19 Days Ago

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Process Technician
  • ZAAS
  • Holyoke, MA FULL_TIME
  • We are seeking a hands-on Business Development Technician to join our team! Under the direction of the Vice President of Business Development, the Process Technician will execute production runs of cu...
  • 21 Days Ago

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0 Business Process Specialist jobs found in Westfield, MA area

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Sr Consultant Talent Mgmt
  • Baystate Health
  • Holyoke, MA
  • Summary Description: The Talent Management Senior Consultant leverages experienced organization development skills to ac...
  • 3/28/2024 12:00:00 AM

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Specialist, Siting (Hybrid)
  • Eversource Energy
  • Hartford, CT
  • This is a hybrid role with the first three months in the office. Eversource is proud to lead the way on an equitable cle...
  • 3/28/2024 12:00:00 AM

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Policy Advisor, Environmental and Community Affairs
  • ISO New England
  • Holyoke, MA
  • Policy Advisor, Environmental and Community Affairs Holyoke, MA 01040, USA Req #899 Thursday, February 22, 2024 Under th...
  • 3/27/2024 12:00:00 AM

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Specialist, Inventory Control - 2nd Shift
  • Doosan Group
  • South Windsor, CT
  • **Specialist, Inventory Control - 2nd Shift** * **Please wait...** **Location:** South Windsor, CT, US, 06074 ****Job In...
  • 3/27/2024 12:00:00 AM

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Supplier Casting Specialist
  • Quest Global
  • Windsor, CT
  • Job Description Job Description Job Description : Quest Global is an organization at the forefront of innovation and one...
  • 3/26/2024 12:00:00 AM

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SRE Lead consultant
  • Infosys
  • Hartford, CT
  • Job Description : Infosys– Engineering Services – Lead Consultant - US – DevOps, SRE, Next Gen Solution and Cloud comput...
  • 3/26/2024 12:00:00 AM

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Deposit Operations Specialist
  • Holyoke Credit Union
  • Holyoke, MA
  • Job Description Job Description Introduction We’re seeking an experienced full-time Deposit Operations Specialist to per...
  • 3/25/2024 12:00:00 AM

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Diversity Equity & Inclusion Consultant Health Equity
  • Baystate Health
  • Springfield, MA
  • Baystate Health, western Massachusetts's premier healthcare provider, is looking for a DEI Consultant to join our Divers...
  • 3/24/2024 12:00:00 AM

Westfield is located at 42°7′46″N 72°44′46″W / 42.12944°N 72.74611°W / 42.12944; -72.74611 (42.129492, −72.745986). It is bordered on the north by Southampton, on the northeast by Holyoke, on the east by West Springfield, on the southeast by Agawam, on the south by Southwick, on the southwest by Granville, on the west by Russell, and on the northwest by Montgomery. Westfield is split into the "South Side" and the "North Side" by the Westfield River, and the northwestern section of town is known as Wyben. According to the United States Census Bureau, the city has a total area of 47.4 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Process Specialist jobs
$123,268 to $155,291
Westfield, Massachusetts area prices
were up 1.6% from a year ago

Business Process Specialist in Twin Falls, ID
Strong decision-making and judgement skills • Extensive knowledge of the production area, processes and inter-relationships with other business areas.
December 21, 2019
Business Process Specialist in Fresno, CA
This role will focus on how the client manages the cash and collections processes within OTC.
February 22, 2020
Business Process Specialist in Tuscaloosa, AL
The position will be supporting and attending outside business functions that support Austin 3-1-1; events are held both during the day and after hours as determined by business needs.
February 04, 2020