Business Process Specialist jobs in Haverhill, MA

Business Process Specialist researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Business Process Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)

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Computer User Support Specialist
  • Business integra
  • Haverhill, MA FULL_TIME
  • Role : Computer User Support Specialist

    Location : Hanscom AFB, MA(Onsite)

    Client : CENTECH

    Clearance : Secret or Top secret

    Certification: Security

    JOB DESCRIPTION

    Complies with ticket procedures, creating tickets immediately when contact is made with the customer, updating tickets immediately after working on the issue, and reviewing the tickets assigned daily

    • As part of an enterprise help desk team, handles daily maintenance and monitoring of managed hardware and software for Hanscom AFB clients and customers, both classified and unclassified systems
    • Comply with all ticket and call center metrics (measured in daily reports)
    • Review tickets assigned daily and keep customers up to date on any and all changes
    • Support client voice issues, to include VoIP and SIP services
    • Staff “split /rotational” Client Service Center (Help Desk) phone shifts (coverage windows for phones run 730AM-430PM) depending on shift needs
    • Conducts troubleshooting and repairs over the phone remotely utilizing Dameware, and in the office when a customer is able to bring the device in, and on-site with the customer when needed.
    • Deliver quality timely customer service while also meeting contract threshold metrics for phone and ticket resolutions
    • Using Unit Software License Management procedures, install and troubleshoot authorized software for customers in a timely manner; ensures all software installed on customer organization systems is appropriately licensed, authorized, and recorded in the base software license inventory
    • Supports and complies with established IT procedures (team and client usage)
    • Support classified NSA Type-1 encryption operations - may include COMSEC key installation/coordination processes, device configurations and/or troubleshooting
    • Support classified desktops / laptops which may be physical hardware based or virtualized desktop instantiations (VDI)
    • Ensures workstations, peripherals, communications devices, and operating system/application software are properly configured for network operation, are on-line, and are available to users
    • Periodically reviews processes and procedures and client configurations for completeness, effectiveness and compliance with information assurance polices and DISA STIGs
    • Contacts the customer organization point of contact to coordinate hardware maintenance when necessary
    • Implements software patches and security fixes when it cannot be done using enterprise SCCM
    • Support expanded/ related IT project efforts as/if directed
    • Install, configure, and troubleshoot multi-function devices and printers
    • Ensure all changes to devices are annotated in Equipment Custodian Asset Management System (ECAM) to include computer names, and IP information for printers

    SKILLS

    • Windows Desktop Operating Systems (Windows 10)
    • Working knowledge of Microsoft Active Directory
    • Microsoft Office Products (O365/2016) Teams, Skype for Business, Outlook
    • Ability to resolve issues quickly and efficiently to comply with metric requirements
    • Proficient with computer, network and server hardware
    • Strong troubleshooting skills on both hardware and software
    • Leadership skills
    • Strong customer service skills
    • Strong written and verbal communication skills
    • Self-motivated to work on behalf of the customer, the contract and section performance
    • Ability to work in a team environment
    • Show a penchant to stay up to date with evolving processes and procedures for regular troubleshooting and repairs

    EDUCATION /WORK EXPERIENCE

    • Secret Level DoD Security Clearance - required (ability to get clearance with waiver possible if background check shows potential)
    • CompTIA Security certification - required (valid certification on day one of employment)
    • High School Diploma and 1 - 5 years of experience
    • CompTIA A , and CompTIA Network certifications desired
    • ITIL certification desired

    Job Type: Full-time

    Benefits:

    • 401(k)
    • Dental insurance
    • Employee assistance program
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • 8 hour shift
    • Day shift
    • Monday to Friday

    Experience:

    • Desktop support: 4 years (Required)

    License/Certification:

    • CompTIA Security (Required)

    Security clearance:

    • Secret (Required)

    Work Location: In person

  • 12 Days Ago

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Process Enhancement Specialist
  • Microchip Technology Inc
  • Beverly, MA FULL_TIME
  • Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of t...
  • 19 Days Ago

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Process Specialist II
  • Pfizer
  • Andover, MA FULL_TIME
  • Why Patients Need You Our breakthroughs would not make it to the hands of patients without our pharmaceutical manufacturing team. We rely on a team of dedicated and agile members, who understand the i...
  • 3 Days Ago

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Process Enhancement Specialist
  • Microchip - USA
  • Beverly, MA FULL_TIME
  • Are you looking for a unique opportunity to be a part of something great? Want to join a 20,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of t...
  • 15 Days Ago

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Talent Acquisition Specialist
  • Talent Acquisition Specialist
  • Andover, MA FULL_TIME
  • IWP is looking for a savvy Talent Acquisition Specialist to join our Human Resources team. Reporting to the Director of Human Resources, the Talent Acquisition Specialist will focus on managing and st...
  • 22 Days Ago

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Electrical Technician I - BPES
  • Critical Process Systems Group
  • Lawrence, MA FULL_TIME
  • SUMMARY: This position is responsible for wiring and testing large and small scale custom engineered pieces of equipment for the pharmaceutical industry. This individual will not only be responsible f...
  • 10 Days Ago

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0 Business Process Specialist jobs found in Haverhill, MA area

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SAP Consultant
  • Maitsys
  • Waltham, MA
  • Role Description This is a remote contract role for a SAP consultant with Project management experience. The consultant ...
  • 3/29/2024 12:00:00 AM

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Strategy Analyst
  • 813 Consultants
  • North Andover, MA
  • Strategy Analyst The company is a rapidly growing company with over 25 years supporting various Government agencies. We ...
  • 3/29/2024 12:00:00 AM

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Associate Mako Product Specialist - North Shore, Massachusetts
  • Stryker
  • Peabody, MA
  • Work Flexibility: Field-based Who we want Relationship-builders. Thoughtful product specialists who create genuine, trus...
  • 3/29/2024 12:00:00 AM

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Admin Ops Specialist
  • Konica Minolta Business Solutions
  • Andover, MA
  • Overview Konica Minolta currently has an exciting opportunity for an Admin Ops Specialist! Provide timely and accu...
  • 3/28/2024 12:00:00 AM

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Court Monitor/Operations Specialist
  • New Hampshire Judicial Branch
  • Exeter, NH
  • ADMINISTRATIVE OFFICE OF THE COURTS POSITION ANNOUNCEMENT #23-212 (AMENDED) Location Position Available Salary Range Ext...
  • 3/27/2024 12:00:00 AM

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SAP Materials Management Consultant
  • Medix™
  • Salem, MA
  • We are looking for an experienced SAP expert to help improve our actual SAP MM and PP master data settings in line with ...
  • 3/27/2024 12:00:00 AM

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Senior Business Process Consultant
  • CACI International, Inc.
  • Kittery, ME
  • Senior Business Process Consultant Job Category: Consulting Time Type: Full time Minimum Clearance Required to Start: Se...
  • 3/25/2024 12:00:00 AM

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SAP Consultant
  • Maitsys
  • Waltham, MA
  • Role Description This is a remote contract role for a SAP consultant with Project management experience. The consultant ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city has a total area of 35.6 square miles (92.3 km2), of which 33.0 square miles (85.4 km2) is land and 2.7 square miles (6.9 km2), or 7.47%, is water. The city ranks 60th in the Commonwealth in terms of land area, and is the largest city or town in Essex County. Haverhill is drained by the Little and Merrimack rivers, the latter separating the Bradford section of town from the rest of Haverhill. The highest point in the city is found on Ayers Hill, a drumlin with two knobs of almost equal elevation of at least 335 feet (102 m), according to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Process Specialist jobs
$126,011 to $158,747
Haverhill, Massachusetts area prices
were up 1.6% from a year ago

Business Process Specialist in Twin Falls, ID
Strong decision-making and judgement skills • Extensive knowledge of the production area, processes and inter-relationships with other business areas.
December 21, 2019
Business Process Specialist in Fresno, CA
This role will focus on how the client manages the cash and collections processes within OTC.
February 22, 2020
Business Process Specialist in Tuscaloosa, AL
The position will be supporting and attending outside business functions that support Austin 3-1-1; events are held both during the day and after hours as determined by business needs.
February 04, 2020