Business Process Specialist researches, analyzes, and recommends changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Collects and studies operational and performance data to identify trends and opportunities for improvement. Being a Business Process Specialist develops process documentation and project plans. Creates flowcharts, process maps, and diagrams. Additionally, Business Process Specialist supports cross-functional activities and working sessions during projects' design and implementation phases. Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units. Requires a bachelor's degree. Typically reports to a manager. The Business Process Specialist work is highly independent. May assume a team lead role for the work group. A specialist on complex technical and business matters. To be a Business Process Specialist typically requires 7+ years of related experience. (Copyright 2024 Salary.com)
Overview
Responsible for on-site business activities for a specifically assigned customer account. Responsibilities include maintaining compliance with established standards and policies for the operation. Responsible for developing and maintaining a partnership and successful working relationship with the assigned customer account. Responsible for ensuring the highest levels of service and client satisfaction. Maximizes customer satisfaction and the management and development of the team.
Responsibilities
Administration and Reporting
- Assist team with maintains SOP for Client site and provides revisions as needed.
-Assist team with KPI status reports, productivity reports and other source documents to ensure optimal performance is met.
- Assist team with inventory and assets controls
Production and Workflow
- Monitors and ensures compliance with established workflow processes and procedures.
-Receipt and Delivery of Mail and Packages
-Customer training on Mail and Shipping topics via teams and in person.
- Manages job scheduling to ensure on-time completion of jobs and other critical production and fulfillment deadlines.
Client Relationship Management
- Develops and manages the relationship with the customer contact through formal and informal meetings.
- Resolves complaints escalated by the customer or other end users in a timely manner.
Equipment Knowledge and Care
- Establishes a working familiarity with equipment capabilities; maintains all equipment to manufacturer's specifications.
- Keeps abreast of technical knowledge and skills of hardware and software through consultation, class instruction, manuals, self-training and exchange of information.
Qualifications
- Requires 3 years of related experience and management of two or more regular full-time employees.
- Associate degree or equivalent required.
- Strong customer service and communication skills are required.
- Single Site Responsibility may require minimal travel (valid driver's license and acceptable driving record necessary).
- Multiple Site Responsibility may require up to 15% travel (valid driver's license and acceptable driving record necessary).
- Must be able to lift up to 50lbs.
Job Type: Full-time
Pay: $15.50 - $16.50 per hour
Benefits:
Schedule:
Work Location: In person
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