Business Process Optimization Manager manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Manager oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Manager engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Process Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Compucom Systems, Inc. provides end-to-end managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!
The Optimization Manager will own the processes for fulfilling IT staffing requisitions, managing documentation flow, and liaising with stakeholders across the company. They will develop an ongoing, communicative, and proactive partnership with our sales executives, program directors, solution directors, customer manager, eXcell recruiters, and eXcell resource management teams to support the staffing needs of our customers. This position works closely with sales and delivery to ensure contractual obligations are met and roles are filled and maintained to promote customer satisfaction and company growth.
· Responsible for supporting Compucom sales activities related to Staff Augmentation.
· Will typically be responsible for up to 25 customers. Manage multiple job requirements and multiple customers at the same time.
· Act as liaison between Compucom Account Executives (AE), Program Directors (PD) & Delivery leaders to establish partnership in driving customer staffing satisfaction including but not limited to establishing qualification calls, setting up job requisition(s), communicating status updates, reporting.
· Acts as trusted advisor to the Compucom AE and PD to and client, recognized as the Staffing Subject Matter Expert (SME). Manage timelines and expectations of the recruiters and the Compucom sales team.
· Provide status updates to AEs on candidate Submittals, Interviews, Offers, Background Checks, Start Dates, and Starts.
· Work with HR to resolve candidate escalation issues related to onboarding and performance with the customer. Ensure sales and delivery leaders are informed of critical escalation issues via established Governance process(es).
· Act as liaison between eXcell Resource Management team and internal Compucom teams and customer(s) to ensure accuracy of assignment length, performance data, customer feedback, contract associate performance concerns, as well as implement employee retention strategies, and manage resource extensions / renewals, while selling for new opportunities.
· Set customer expectations regarding interview process and timelines, submittals, feedback expectations, manage feedback and push for final offer.
· Collaborate with AEs on educating clients on Compucom staffing process and value add to ensure partnership and buy in to close staffing opportunities.
· Gather all relevant information to submit pricing requests and work with staffing pricing team to ensure accurate pricing of all requisitions. Work with the customer(s) to enable resources to be paid at market rate and determine the bill rate to ensure the margin expectations are met.
· Generate and manipulate pricing models (Bid Models) to ensure margin requirements are met.
· Collect and share market data with customer(s) to justify bill rates in the marketplace.
· Enter and manage all job requisitions in the recruiting applicant tracking system (ATS) to reflect the opportunities in Salesforce. Assist customer to create job descriptions where necessary.
· Partner with HR and Finance to establish accurate and compliant customer requirements and set up for new customer(s) and changes to existing customer(s) needs and manage these details in the applicant tracking system.
· Maintain knowledge of the staffing marketplace, set proper staffing expectations with internal and external customers, and stay current on customer trends as they relate to staffing.
· Partner with eXcell Resource Managers to notify AEs and PDs as contract end dates are approaching and help facilitate the extension process and documentation. Reach out to clients directly, asking to extend current contract for an additional 6 month’s or/and renegotiate bill rate.
· Leverage resource check-ins with the customer as an opportunity to create new opportunities/for staff Aug. Connect with current resources to gain insight of how the project is going, to see if new opportunities/resources are needed.
· Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.
· Requires 10 years of work experience, in account management, Account executive, staffing sales or senior recruiting customer facing role.
· Required to have a working knowledge of the staffing industry including areas of sales, recruiting, and account management and Contract negotiation.
· BS degree or equivalent customer facing Account experience.
· Experience with applicant tracking system(s).
Preferred Qualifications
· Strong communication skills, handling internal clients with diplomacy and educating on the recruiting process / industry.
· Ability to push back where needed for the benefit of the business.
· Ability to negotiate rates for current client requests, extensions, and new business.
· Effective under pressure. Able to react quickly in a fast-paced environment.
· Excellent time management and people management skills.
· Self-Starter, Self-managing, motivated.
· Detail-orientation to ensure rates, contracts, documents, and fields are correct.
· Ability to cultivate strong relationships interdepartmentally and with external customers.
· Good communication/soft skills.
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
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