Business Process Optimization Manager manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Manager oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Manager engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Process Optimization Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Responsible for the day-to-day administration of policies, procedures and programs that assures a well-managed, well-maintained portfolio of building(s). Maximum emphasis is placed on providing a positive response to the concerns and needs of the occupants and quality programs, in coordination and conjunction with the organization’s goals and objectives.
· Coordinates the team schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective maintenance work
· Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary compliance
· Determines and arranges any operational safety requirements for the completion of a Work Order
· Responsible for processing and administering all work order requests in the Computerized Maintenance Management Systems (CMMS)
· Creates and publishes weekly, monthly and quarterly work schedules and makes them available to team members and client representatives
· Coordinates and conducts scheduling meeting w/ maintenance teams and customers for scheduling planned maintenance activities.
· Manages & oversee all services contracted by client at the assigned site by providing exceptional customer service & quality
· Prioritize and schedules all work including overflow work to backup facility
· Ensures proper maintenance and usage of all equipment and supplies
· Conducts staff meetings to ensure communication of corporate policies and goals
· Manages staff by selecting and recruiting, developing, and mentoring staff; handle corrective actions as necessary on a timely basis and in accordance with Company policy; evaluating performance; providing training and development opportunities; coach and counsel staff
· Ensures and analyzes production targets onsite are met daily, weekly, and monthly by measuring against Company goals
· Interfaces with the client, operations team, and corporate departments as necessary
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