Business Process Optimization Director jobs in Pennsylvania

Business Process Optimization Director manages teams that study and develop optimization changes to an organization's business processes to improve operational efficiencies, quality, service, and profitability. Conducts research on best practices and industry trends for the business. Being a Business Process Optimization Director oversees the in-depth analysis of existing workflows. Utilizes flowcharts and process maps to define existing processes and identify areas needing improvement. Additionally, Business Process Optimization Director engages and organizes subject matter experts and cross-functional groups to collect inputs. Implements the tools required to collect and measure relevant data, identify key performance indicators (KPI), and produce a data-driven analysis of critical functions. Introduces new business processes to the organization and produces documentation, tools, and training to support adoption. Requires a bachelor's degree. Typically reports to a director. The Business Process Optimization Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Business Process Optimization Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Specialist, Workflow Optimization and Implementation
  • Canon Business Process Services, Inc.
  • Throop, PA OTHER
  • Overview

    Our Business Process Centers (BPC) offer a variety of business activities on behalf of our clients on a regional, national and/or global basis through offsite or offshore BPC locations. An emphasis is placed on automation and technology with quality staffing to ensure accuracy & compliance in a standardized fashion. The workflow optimization specialist will be responsible for supporting and ensuring developed workflows, processes and implementations are implemented and managed in compliance to best practices initiatives including Fundamentals of Quality. Specifically, the Specialist will drive support for BPC Services to ensure that the implementation services, documentation, analytical measurements and training are in place to support new business, performance management and continuous improvement.

    Responsibilities

    Functions as BPC Workflow Optimization Specialist within CBPS. Responsibilities include:

    • Lead and complete operational assessments for new and existing business opportunities.
    • Provide local training to BPC Managers, BPC Supervisors, BPC Operations Team Members, and other BPC staff memberson the Best Practices Initiatives including Fundamentals of Quality.
    • Act as resource for general information on Best Practices initiatives, training materials, forms, Analytical software, and otherpublished material.
    • Provide guidance and support to BPC Projects and Implementations•Acts as the BPC lead for pre-sales and implementation efforts for all new business initiatives.
    • Communicate Best Practices initiatives to current and prospective BPC customers.
    • Create and Maintain procedures, guidelines & processes based on operations work-flow & best practices for the successfulimplementation of services & equipment at each BPC operation center & working with the implementation team or additionalsubject matter experts to ensure the smooth & concise delivery of services from its design through ongoing management.
    • Conduct site audits of BPC Governance compliance according to Sr. Manager and/or VP approved schedule.
    • Work with BPC Operations team to develop standard formats for process/work-flow documentation, measuring and reportingstructures
    • Audit data collection systems at BPC operation centers•Support efforts to develop continuous improvements plans
    • Support training staff in roll-out and on-going success of BPC and CBPS Training Initiatives.
    • Provide training, mentoring and guidance to BPC SMEs for new business and improvement initiatives.
    • Support BPC technology implementation, testing, training, and daily management. (KTA, IBML, VCK, etc.)
    • Work with technology and testing teams to develop and execute testing plans for BPC processes.
    • Acts as the BPC Lead for all certification and yearly compliance audit initiatives.

    PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL

    • On-site Position in either Scranton, PA or West Valley City, UT
    • Travel required, both locally and nationally 10 – 50%
    • Mental qualifications include ability to provide leadership for on-site duties and project implementation tasks
    • Ability to provide support for performance management

     

    Qualifications

    • Bachelor’s degree is preferred
    • Background with quality management systems such as Lean, TQM or Six Sigma is preferred.
    • Lean and/or DMAIC Six Sigma Green Belt Certification is preferred.
    • 5 years Project management experience
    • 5 years business process improvement experience
    • Technical experience required with a strong understanding of BPC concepts and operations
    • Advanced knowledge of all office equipment
    • Experience / Knowledge of one or more of the following software products: Canon Capture, KofaxKTA, IBML, VCK (Record Center Software), etc.
    • Proficient with all Microsoft Office applications including Word, Excel, PowerPoint and Visio.
    • Strong understanding and experience with Mail and Imaging processes and operations.
    • Proficient in Quality programs
    • Proficient in Business Analytics (BI) and other related analytical tools.
    • Excellent presentation skills
    • Excellent interpersonal, written and oral communication skills at all management levels.
    • Strong project management skills
    • Excellent relationship management skills and a strong team approach to business•Ability to be creative and demonstrate sound judgment
    • Familiarity with a variety of operational concepts, practices and procedures
    • Strong organizational and time management skills
    • Ability to work with different team members in a respectful and inclusive manner
    • Solid troubleshooting skills
    • Experience with applied statistical analysis

    What We Offer

    • An opportunity to join an established team and be part of a successful and proven global organization!
    • A competitive compensation program!
    • Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!
    • Employee discounts on Canon products & vendor discount programs for employees!
    • World-Class Training & Career Development Programs!
  • 23 Days Ago

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Human Resources Business Partner
  • Canon Business Process Services, Inc.
  • Philadelphia, PA OTHER
  • Overview Supports assigned business unit or region by promoting, communicating and implementing human resources strategies and initiatives. Builds and maintains influential relationships as a strategi...
  • 22 Days Ago

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Marketing Coordinator
  • Business Process Outsourcing Company
  • Scranton, PA FULL_TIME
  • Position Title: Marketing CoordinatorDivision: North AmericaPosition Reports to: Vice President of Marketing, GlobalPositions Reporting to this Position: N/AFLSA Status: Regular Full-Time, ExemptWho w...
  • 2 Days Ago

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Marketing Coordinator
  • Business Process Outsourcing Company
  • Barre, PA FULL_TIME
  • Position Title: Marketing CoordinatorDivision: North AmericaPosition Reports to: Vice President of Marketing, GlobalPositions Reporting to this Position: N/AFLSA Status: Regular Full-Time, ExemptWho w...
  • 2 Days Ago

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Manager, Sales Process Optimization
  • Comcast Corporation
  • Wayne, PA FULL_TIME
  • Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of i...
  • 11 Days Ago

C
Shift Supervisor
  • Canon Business Process Services, Inc.
  • Philadelphia, PA OTHER
  • Overview Responsible for supervising the material distribution department in collaboration with Operations and Materials Distribution Managers. Responsibilities Maintains day-to-day communications wit...
  • 18 Days Ago

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Director, Business Operations
  • OMD USA
  • New York, NY
  • We are OMD, Adweek’s Global Media Agency of the Year in 2020. We are the world’s largest media network with more than 12...
  • 3/28/2024 12:00:00 AM

A
Director Business Intelligence
  • Agile Premier
  • Plano, TX
  • The responsibility of the Director of Business Intelligence (BI) is to provide the vision and leadership for the develop...
  • 3/28/2024 12:00:00 AM

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Director, Business Development
  • The Judge Group
  • New York, NY
  • Why Work for KeHE? Full-timePay Range: $99,400.00/Yr. - $145,750.00/Yr.Shift Days: , Shift Time:Benefits on Day 1Health/...
  • 3/28/2024 12:00:00 AM

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Director, Business Operations
  • The National Association for Stock Car Auto Racing (NASCAR)
  • Talladega, AL
  • TALLADEGA SUPERSPEEDWAY Talladega Superspeedway was created as a palace of speed in 1969 by NASCAR founder Bill France, ...
  • 3/28/2024 12:00:00 AM

E
Business Director (Boston)
  • Enterprise Singapore
  • Boston, MA
  • Based in Boston, the Business Director will be hired by Enterprise Singapore. The Business Director will report to the D...
  • 3/27/2024 12:00:00 AM

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Director Business Development
  • Piramal Critical Care
  • Bethlehem, PA
  • The purpose of the role is to strategically drive portfolio decisions and other Business Development initiatives to supp...
  • 3/25/2024 12:00:00 AM

A
Director, Business Intelligence
  • Alameda Health System
  • Oakland, CA
  • Summary Alameda Health System offers outstanding benefits that include: 100% employer health plan for employees and thei...
  • 3/25/2024 12:00:00 AM

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Customer Business Director II
  • Johnson Controls International
  • Louisville, KY
  • Facility management of a newly constructed electric vehicle battery manufacturing plant in Glendale, KY. This is a perfo...
  • 3/24/2024 12:00:00 AM

Pennsylvania (/ˌpɛnsɪlˈveɪniə/ (listen) PEN-sil-VAY-nee-ə), officially the Commonwealth of Pennsylvania, is a state located in the northeastern and Mid-Atlantic regions of the United States. The Appalachian Mountains run through its middle. The Commonwealth is bordered by Delaware to the southeast, Maryland to the south, West Virginia to the southwest, Ohio to the west, Lake Erie and the Canadian province of Ontario to the northwest, New York to the north, and New Jersey to the east. Pennsylvania is the 33rd-largest state by area, and the 6th-most populous state according to the most recent of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Business Process Optimization Director jobs
$171,146 to $218,292

Business Process Optimization Director in Mobile, AL
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Organizational maturity is the extent to which an organization has explicitly and consistently deployed practices or processes that are documented, managed, measured, controlled, and continually improved.
December 29, 2019