Business Process Optimization Director jobs in Gilbert, AZ

About this role:

Wells Fargo is seeking a Business Execution Director - Authorization, Optimization, Implementation, Controls leader within the Fraud and Claims Management organization. This role will lead strategic change management, optimization, advanced analytics, and will drive new proposed strategic execute process and strategy improvements, customer experience, and will focus on loss mitigation, and Delivery.

In this role, you will:

• Lead change management and optimize advanced analytics to propose and execute process improvements, balancing customer experience with loss mitigation. Deliver with quality and accuracy.
• Lead issue management activities; proactively identifying and mitigating operational risk, loss mitigation, and reputation risk issues.
• Collaborate with and influence functional business partners, external vendors, leaders, and executive management to develop effective ways to mitigate risk with system enhancements, leveraging best practices, and new data/tools.
• Manage, develop, and guide a culture of talent development to support strategic initiatives and meet business objectives while ensuring successful planning, change control / integration, impasse resolution with moderate to high complexity and visibility.
• Manage Team responsible for change control / integration / rule deployment of our fraud loss mitigation rules. (Actimize, Advance Defense, Falcon)
• Manage Quality Assurance functions including monitoring activities associated with program deployment, rule changes, gap analysis, regulatory compliance, and platform management. (RCSA)
• Proactively anticipate issues and promote problem resolution. Promote full end to end evaluation.
• Determine appropriate strategies and actions of multiple business groups to meet moderate to complex deliverables.
• Support Business Continuity Plans

Required Qualifications:

• 8 years of Business Execution, Implementation, or Strategic Planning experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4 years of management experience

Desired Qualifications:

• 8 years fraud business execution & strategic planning
• 6 years direct management experience
• Comprehensive financial services industry experience, including authorization processing, fraud mitigation controls, platform management, statistical analysis, network experience, and knowledge of rules / regulations.
• Strong process and project management skills with ability to lead the team, prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong communication, interpersonal and leadership abilities
• Builds & maintains relationships and trust with staff members, business partners, and stakeholders
• Proven ability to develop and retain top talent
• Expertise in statistical analysis and advanced statistical tools such as SAS, SQL, Python
• Ability to grasp complex business issues quickly, isolate root cause, recommend solutions, and drive for resolution.
• Ability to offer credible challenge to enhance policies and procedures toward meeting business objectives.
• Operates with a sense of urgency, particularly towards deadlines, audit and exam responses, and recruiting.

Job Expectations:

• Ability to travel up to 20%

Locations:

Charlottee, NC, Chandler, AZ, West Des Moines, IA

Posting End Date:
4 Apr 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.