Business Process Optimization Director jobs in Chicopee, MA

About MMS

MMS is an innovative, data-focused CRO that supports the pharmaceutical, biotech, and medical device industries with a proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS maintains a 97 percent customer satisfaction rating.

Our mission is to deliver high-quality service and technology solutions – rooted in strong science and decades of regulatory experience – that will assist our clients in developing and marketing life-changing therapies to positively improve lives worldwide.

MMS recognizes that a talented staff is what drives our business forward. Identifying and attracting top talent and continual training to strengthen core skills are essential to its core mission. At MMS, enthusiasm, collaboration, and teamwork are fostered, knowing that a global and diverse talent pool makes the company stronger. For more information, visit www.mmsholdings.com or follow MMS on LinkedIn.

Job Overview

Our team is growing – join us! We are currently looking to strengthen our Business Development team through the recruitment of a Director, Business Development to support our business development activities. As a member of a global team, you will secure and grow new business for MMS through professional, consultative, and proactive sales activities directed at decision-makers and decision influencers at existing and new customers.

This position is primarily remote, non-office based, with the expectation to travel up to 50%. 

Essential Functions

• Territory management: actively prospect and leverage potential new business opportunities within specified customer accounts.
• Establish and execute a comprehensive sales plan for each target account within your territory. Ensure appropriate strategy/solution is proposed to the customer.
• Identify and respond to customer needs to secure potential new business opportunities. Propose an appropriate strategy/solution to the customer and align MMS’s key differentiators and service offerings with the customer’s needs.
• Actively lead all aspects of the sales lifecycle for all assigned accounts, from defining potential opportunities to capabilities meetings, proposals, and bid defence meetings. Lifecycle steps include follow-up related to the sale and drive completion of contractual documents.
• Lead capabilities meetings and bid presentations comprising all aspects of MMS services and solutions. Educate the team participants in customer culture, operational needs/methods and sales techniques needed to close the sale.
• Cultivate strong, long-term relationships with key decision-makers within accounts and develop in-depth knowledge of the customer organization.
• Maintain high visibility within the customer organization and monitor satisfaction by communicating regularly with the customer.
• Maintain visibility in the industry. This may include industry conferences and an active presence on social media (LinkedIn).
• Adapt successful strategies and tactics to meet market demands and financial targets. Monitor actions and results against plans.
• Establish and maintain effective, collaborative relationships with internal colleagues, including marketing, proposals/contracts and operational business leads to support specific client requirements and needs.  
• Maintain general knowledge of all MMS services.
• Record all customer sales-related activities in the CRM system and prepare sales activity reports for management as required.

Qualifications

• 5 years of related experience, including 3 years of relevant industry experience, preferably in data services (data management and biometrics) or a clinical research environment
• Knowledge of and experience in selling biometrics, regulatory submissions, and regulatory operations will be a distinct advantage.
• Excellent oral and written communication skills
• Understands the life sciences industry (e.g., CROs, pharma/biotech, medical device), scientific & clinical data/terminology, and the drug development process
• Ability to work independently and as a team player
• Ability to establish and maintain effective working relationships with coworkers and clients
• Experience using a CRM system for the management and tracking of activities and opportunities (MS Dynamics experience a plus)
• Excellent skills using Microsoft Office Suite: MS PowerPoint, MS Word, and MS Excel