Business Office Supervisor- Healthcare supervises day to day activities of a hospital's business office such as admitting and registration, patient billing and collection, third-party payer relations, and/or preparation of insurance claims. Effectively educates patients, families, insurance and medical personnel concerning department policies and procedures. Being a Business Office Supervisor- Healthcare ensure a high degree of patient satisfaction through efficient processing of transactions. Requires a high school diploma or its equivalent. Additionally, Business Office Supervisor- Healthcare typically reports to a manager. The Business Office Supervisor- Healthcare supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Business Office Supervisor- Healthcare typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Nestled in the heard of Scottsburg and conveniently located just minutes from Scott Memorial Hospital, The Waters offers compassionate care in a home like setting. At The Waters of Scottsburg, quality characterizes each service provided by our deeply committed team of caregivers. Whether it’s helping new residents to adjust to this new phase of life, administering medical treatments or performing clinical assessments, our staff members work diligently to support and preserve each person’s independence.
POSITION SUMMARY:
Under the direction of the Administrator, the Business Office Manager manages all business functions and personnel including but not limited to accounts receivable, accounts payable, resident trust funds and other assigned duties. The Business Office Manager ensures the financial systems are accurate, efficient, and in accordance with professional accounting practices and governmental regulations. The person holding this position is delegated the responsibility for carrying out the assigned duties and responsibilities in accordance with current existing federal and state regulations and established company policies and procedures.
ESSENTIAL JOB FUNCTIONS:
Role Responsibilities – Job Knowledge/Duties:
Demonstrates knowledge of age specific developmental factors specific to adult and geriatric residents (i.e. physical, cognitive, and socialization factors) in carrying out business office functions
Demonstrates knowledge, skills, and techniques necessary to carry out business office functions for residents with the following needs: therapeutic, neuro and dementia, dialysis, IV therapy and infectious diseases, if applicable
Attends all mandatory in-services by the employee’s anniversary date
Acts appropriately under the direction of the Administrator and acts as an active member of the interdisciplinary team
Demonstrates ability to adjust to changes in work schedule to meet resident and family needs
Communicates and observes the Corporate Compliance Program effectively and complies with Code of Conduct when performing work functions
Other duties as assigned by Administrator
Role Responsibilities – Administrative Duties:
Is responsible for collecting accounts receivable with an emphasis on the 90 accounts by using the following techniques/procedures:
Supervises Business Office Staff and conducts regular meetings to review progress toward departmental goals. Offers direction, suggestions and evaluated performance of Business Office Staff
Conducts meetings and regularly communicates with the Administrator and corporate level personnel about progress towards departmental goals attainment and areas of concern within the department
Gathers month-end medical reports and maintains file for reporting and ensures timely responses to Medicare requests for medical records (ADRs)
Demonstrates responsibilities for Medicare Part A determinations from the Nursing Department:
Ensures completion of Medicare Part A and B appeals in denials received:
Balances SUM journals to billing reports by the 10th of each month
Follows Medicare procedures as needed or on a weekly basis
Process Medicaid pending conversions as needed or on a weekly basis
Reviews Medicaid pending conversions on a weekly basis, or as needed:
Reviews Medicaid authorized new admissions on a weekly basis, or as needed and ensures proper notification is sent to local department of Social Services regarding Medicaid admission to facility
Prepares daily deposits, and makes deposit at the bank
Demonstrates responsibility for miscellaneous Business Office errands (i.e. post office, bank).
Verifies appropriate monies are being deducted for personal accounts on Medicaid residents. Advises Administrator whenever there is a discrepancy
Demonstrates responsibility for the day-to-day activity in resident trust accounts, Including:
Gathers monthly auxiliary pharmacy bills and forwards them to corporate level personnel
Gathers monthly therapy billing logs from Physical Therapy, Occupational Therapy, and Speech Therapy departments and forwards them to the corporate level personnel, on a designated day of each month
Prepares memorandums to departments regarding quarterly time studies at beginning of quarter. Receives quarterly time studies, ensures time is calculated and completed for two week period, and forwards a copy to the appropriate corporate level personnel
Completes quarterly sales tax returns, if needed
Maintains business office non-medical files as needed
Responsible for special projects/special reports as assigned by the Administrator or corporate level personnel
EDUCATION/EXPERIENCE:
High School diploma required, Associates Degree in Business or at least three (3) years of accounts receivable management experience in health care preferred.
Possesses current knowledge of accounts receivable management, basic accounting procedures, insurance/third party billing procedures, and computerized office system operation.
Must be able to communicate in English, both verbally and in writing, and possess sufficient communication skills to perform the tasks required.
Must meet health assessment requirements, including two stage Mantoux skin test.
Must be capable of performing the essential functions of the job, with or without reasonable accommodations.
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, our company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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