Business Intelligence Specialist jobs in Orem, UT

About Us
We are the leading player in the SaaS analytics and workflow space for dental practices, launched in 2015 to help dentists manage and grow their practices. Our best-in-class tech makes it more fulfilling to be a dental professional and easier to be a patient. Nearly 9,000 dental practices utilize our platform to practice smarter, generating an average top-line production increase of 50% in the first 12 months. Whether a practice wants a comprehensive 2-year growth plan or simply a more effective Morning Huddle, we take the busy work out of growth. Our platform helps practices find patients, schedule them, follow up, collect payments, file their forms, design their treatment plans, and so much more.

What You'll Do

The Dental Intelligence Customer Onboarding Specialist is a professional role and is responsible for laying the groundwork for perpetual renewals by empowering our customers to use our solutions to grow their practices more intelligently. An ideal candidate will be fearless against opposition, have desired coachability, is familiar with their DISC profile, is an active listener, is willing to challenge the status quo by striving for optimization, and is accountable in everything they do.

Outcomes You’ll Own

• Oversee the Onboarding Journey for our Customers - Coordinate a swift handoff from Sales and a successful installation, onboarding, and adoption process for our large, multi-location customers. Monitor new customer progress and achievement of desired milestones. Facilitate strategic conversations with practice management and staff about how to implement our solutions and achieve optimum return on investment. Familiarize yourself with self-serve resources and prescribe specific materials at the appropriate times to our customers.
• Report on the Success of our Customers - Report on your ability to navigate challenges and roadblocks and help the customer implement our solutions
• Resolve Escalations - Proficient in de-escalation. Familiarize yourself with the Overcoming Objections playset.
• Cross-Functional Alignment - Coordinate with Sales and Customer Success to ensure smooth handoffs at the appropriate times. Willingness to hold others and yourself accountable.

What You Need to Get the Job Done

• Experience in SAAS Support or Customer Service

• Excellent communication, written, and interpersonal skills

• Ability to manage time effectively
• Ability to present professionally in a friendly voice that is tuned to different audiences
• Highly organized, prompt, and responsive with an owner’s mindset
• Ability to work 40 hours or more per week

What Will Make Us REALLY Love you

• Experience with Salesforce CRM

• Dental Industry experience

• Proficient in Microsoft Office Suite

What You'll Love About Us

• Flexible Time Off 11 paid holidays
• Competitive Medical, Dental & vision offerings, including free medical premiums for employees, with buy up plan options, AND we match your HSA contributions.
• Company sponsored Life, Disability & AD&D
• Mental Health support programs, Cellphone & Gym membership Discounts
• 100% Paid Parental Leave
• 401K Retirement savings plan with company match up to 5.5% unlimited access to financial advisors.
• Tuition Reimbursement program
• Flexible work location for most roles (in-office, work-from-home, or hybrid)