Business Intelligence Manager manages a business intelligence team centered on providing insight and aiding in business decision-making. Plans projects to produce reports and perform meaningful quantitative or qualitative analyses addressing impactful business issues or questions. Being a Business Intelligence Manager lends significant subject-matter expertise to enhance projects with insightful takeaways and perspective. Collaborates with project stakeholders to design and plan initiatives, and ensures that business intelligence analysts have the tools, training, and understanding of the field to produce effective dashboards, reports, and metrics. Additionally, Business Intelligence Manager requires a bachelor's degree. Typically reports to a director or head of a unit/department. The Business Intelligence Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Intelligence Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability and a sense of urgency all while putting knowledge to work to drive change.
In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified a Great Place to Work in 2022. An organization earns this distinction when its employees have expressed their trust the people they work for, have pride in what they do and enjoy the people they work with.
As a Customer & Business Intelligence Manager at Kyocera, you will be responsible for developing the tools, platforms, and processes by which the company collects and analyzes both business performance data and customer research. This new opportunity in a strategically important area of the company will allow you to shape the future of customer and business intelligence for the organization. You will work closely with business leaders to identify their needs and translate them into functional requirements, then collaborate with Information Technology to build business intelligence platforms and reporting capabilities, to turn the requirements into a reality.
The Customer & Business Intelligence Manager will also develop and implement surveys to collect customer intelligence for use in market segmentation, customer process performance requirements, or competitive analysis that will be used by leadership to prioritize business initiatives based on customer interests.
The candidate should have deep knowledge of data collection, management and reporting for the purpose of delivering actionable intelligence products suitable for use by senior company leadership. This includes everything from data collection planning, data acquisition, data quality assessment, analysis and writing finished research papers and presentations. As the Customer & Business Intelligence Manager, you will:
Partner with leaders/stakeholders across the organization to ensure we are effectively using data and visualization tools to drive informed decision making
Craft product market share analysis and industry trends/outlooks for the Office Products industry
Support go-to-market planning with market and customer analysis including market share by product segments, competitive intelligence and market forecasts using primary or secondary data sources
Craft compelling visualizations that are readily digestible, flexible, scalable and tells a story that is impactful and drives business value
Develop and improve custom data visualization and analytics tools to help teams identify trends and best practices, and support in their monitoring of progress towards business goals
Partner closely with other business intelligence team members and our IT team to develop best-in-class BI dashboards
Understand business needs, provide actionable recommendations, and communicate them effectively to business stakeholders
Succinctly communicate business insights to high-level decision makers throughout the organization
Ensure information on key metrics is accurate, complete, and reliable to support relationship management and optimize team performance
Collaborate with company leadership across all functions to identify new opportunities for research
Develop business requirements for reporting and dashboards of existing system data, such as market sales information, sales and revenue reporting by segment/product, etc.
Develop novel surveys or new data collection methods to acquire customer feedback
Execute recurring surveys, such as customer loyalty studies, brand awareness, customer satisfaction or employee engagement
Write and distribute regular research papers about customer or employee trends based on survey research
Required:
Bachelor’s Degree Business or Business Management
MBA or advanced degrees (preferred)
Strong analytical, problem solving, and critical thinking skills
Ability to create and present engaging and highly informative presentation to all levels of the organization.
Excellent communication and interpersonal skills plus demonstrated ability to manage a team of varied disciplines
A proven record of driving complex and cross-functional business intelligence projects to their completion
Ability to work independently in a dynamic environment
Prior exposure to working with a CRM (preferably with Hubspot or Salesforce)
Advanced proficiency with all MS Office products (Word, Excel, PowerPoint, etc.)
Proficiency with Excel scripting including VBA macros
Proficiency with VOC/CX surveying methods and platforms (such as Qualtrics)
Proficiency with BI and reporting platforms (including Tableau, PowerBI, Discoverer, etc.)
Experience with statistical analysis software (SAS JMP, Minitab, SPSS, etc.)
Experience with database development and management (SQL, MongoDB, Access, etc.)
Preferred:
Advanced knowledge of SAS JMP, Alteryx and Qualtrics is preferred
Experience with change management methodologies
Experience developing and executing original, primary research
Experience with Agile software development methodologies and applications (Jira preferred)
Note
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
This is a general description of the duties and responsibilities most frequently required of this position. The company may from time to time request that the incumbent perform other related tasks and assume reasonable responsibilities that have not been specifically included in this description.
Kyocera Document Solutions America, Inc is a group company of Kyocera Document Solutions Inc., a global leading provider of total document solutions based in Osaka, Japan. The company’s portfolio includes reliable and eco-friendly MFPs and printers, as well as business applications and consultative services which enable customers to optimize and manage their document workflow, reaching new heights of efficiency. With professional expertise and a culture of empathetic partnership, the objective of the company is to help organizations put knowledge to work to drive change. Kyocera is looking for enthusiastic and innovative people to help our customers run their businesses more efficiently and more profitably. We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.
KYOCERA Document Solutions America, Inc. is an Equal Opportunity Employer, a VEVRRA Federal Contractor, and complies with all applicable federal, state, and local laws regarding nondiscrimination. Kyocera provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or protected veteran status. Qualified minorities, women, protected veterans and/or individuals with disabilities are encouraged to apply.
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