Business Intelligence Manager jobs in Malden, MA

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

 What you’ll be doing…

Our customers rely on us for the best network and customer experience. You are responsible for uncovering the root cause(s) behind performance of Verizon Home Internet. As part of the Customer Experience Organization (CXO), you’ll be tasked with analyzing data and presenting insights. With your analytical, big data and reporting expertise, you’ll provide the information that will guide strategy and decision making across our business. You will be analyzing and gathering information about what’s going on across our lines of business and transforming data into insights and recommendations to improve performance. You will work on identifying the strategic direction, planning, and execution of your team's findings and working with team members inside this organization as well as cross-functional partners to ensure actions are taken on these opportunities, evolving insights to action. 

You will be leading the business forecasting plan using a combination of historical data and evolving product, program, and marketplace drivers; working with a team with various levels of experience to carry out the analysis and reporting. 

Responsibilities:

• Create, drive and provide oversight of effective and accurate measurement and presentation of a customer’s end to end experience through all channels for Home products.  Presenting complex concepts and results to multiple partners.

• Research competition and apply critical thinking to identify threats and opportunities, and develop proposals to create business opportunities based on this information.

• Manage the development of simulation and outcome models aligned to our market and against competitive analysis. 

• Conduct financial modeling by performing what-if scenarios to better provide answers and understanding of the impact of each financial decision or investments.

• Collaborate with project managers and analytical teams from Marketing, Product, Systems and Platforms, Digital operations (app/vzw.com), Customer Experience, Global Technology Solutions (IT), and platform / AI solution vendors influencing technology roadmaps / solution design

​What we’re looking for...

You’re able to translate numbers into compelling stories-—and tailor your presentation and recommendations to the audience function and level to meet their needs. You make connections between data derived from different sources and synthesize it into one complete picture. You know that different team members and partners have different needs and you flex your style and approach to be most effective. People trust you and come to you for advice and counsel. You thrive in a fast-paced environment with multiple highly visible projects with lots of competing priorities.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience

• Six or more years of relevant work experience

• Data management, analysis and visualization experience

• Experience analyzing complex data, preparing reports, and presenting findings to multiple partners

• Cross functional project management experience

• Familiar in Data Warehouse 

• Knowledge of Excel/Google Sheets, Smart Sheets, AI analytics tools and Tableau/Thoughtspot/Qlik

Even better if you have one or more of the following:

• Master’s degree. Ideally, a M.S. or MBA

• Built reports, dashboards, and presentations to highlight key metrics to partners in different functions and levels

• Managed multiple complex high-visibility projects with multiple partners

• Technical experience with SQL, Teradata, Tableau, Java, Python

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Scheduled Weekly Hours

Equal Employment Opportunity 

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.