Business Intelligence Manager manages a business intelligence team centered on providing insight and aiding in business decision-making. Plans projects to produce reports and perform meaningful quantitative or qualitative analyses addressing impactful business issues or questions. Being a Business Intelligence Manager lends significant subject-matter expertise to enhance projects with insightful takeaways and perspective. Collaborates with project stakeholders to design and plan initiatives, and ensures that business intelligence analysts have the tools, training, and understanding of the field to produce effective dashboards, reports, and metrics. Additionally, Business Intelligence Manager requires a bachelor's degree. Typically reports to a director or head of a unit/department. The Business Intelligence Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Business Intelligence Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Hexagon’s Asset Lifecycle Intelligence division(Hexagon) is seeking a new Customer Success Managers to join our team working with our French speaking accounts. Our Customer Success Managers (CSM) are in a key role to drive customer satisfaction through their success in achieving desired outcomes by use of Hexagon ALI solutions. Leveraging your practical industry knowledge, business acumen, relationship management and broad understanding of Hexagon ALI solutions, you will position yourself as a trusted advisor to our customers to help them win in their business while maximizing their return on investment in Hexagon ALI solutions. The CSM role will collaboratively drive change management and adoption activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing solutions, identify opportunities for upsell/cross-sell, and maintain established retention rates for both maintenance and SaaS renewals.
The CSM role is focused primarily in the post-sales phase and works in a complementary fashion with the Sales Account team, the Services Implementation team, and the Technical Support team and in alignment with the Customer Engagement program.
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