Business Application Delivery Manager jobs in Massachusetts

Job Title/Role Service Delivery Manager

Job Location/Client Location (with City & State) Boston, MA

Remote ok (Yes / No) Candidate must be in Boston area, remote candidates will not be accepted.

Project Duration 1 year

No of openings/positions 1

Mandatory Skills Must have eCommerce background plus deep and practical knowledge of ITIL

JD

Participates in the Program roadmap, rollouts, strategic discussions with internal and customer stakeholders (as and when needed)

Alignment with Program Director/Business Relationship Managers

Maintain overall Program-level view with the current state/progress and achievements

E-Commerce background will be advantage

Review delivery accomplishments Budgeting preparation and controlling

Enable additional support from other HCL CoE/Practices

Track work progress and maintain relationship with other Partners / Vendors / Suppliers

Oversee Delivery Quality and Customer Escalations

Experience of managing large scale digital program (25 Team members)

Ability to comprehend key digital technologies like Cloud, DevOps and e-Commerce.

Strong experience in Retail Domain

Build and maintain the right team to deliver the program/track.

Identify and discuss any observed concerns with Scrum Master(SM)/Product Owner(PO) to assist the team in achieving successful delivery of iteration/PI objectives.

Ensure compliance and reporting as defined for the track (in the long term it will come out of JIRA). Raise queries with respective SMs if issues found.

Advance view of potential risks/escalations and work with SM/PO on Root Cause Analysis, define corrective action and/or remediation/mitigation as appropriate.

Experience in organizational initiatives

Value Creation/OCM/CSAT

Identify learning needs to upskill the team s capabilities.

Management of service delivery performance and compliance through agreed metrics and Service levels

Commercially astute with strong negotiation and management skills to deliver supplier performance.

Ability to communicate effectively across a complex and diverse group of stakeholders.

Deep and practical ITILv3 knowledge and experience

Ability and flexibility to work in a virtual environment across multiple time zones.

Flexibility to work non-standard hours in supporting global production systems.