Business Application Delivery Manager jobs in Dearborn, MI

Req ID: 272071

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a ERP Application Delivery Manager - HYBRID - Manufacturing Domain to join our team in Detroit, Michigan (US-MI), United States (US).

Program Management

• Managing the Americas ERP Support engagement for customer
• Manage the P&L of the customer account
• Manage the career progression of the NTT data resources on the account
Manage the SLA's agreed to in the SOW

Day to Day Responsibilities:

• Successful delivery of defined scope of services in partnership with Practice Service Delivery Leaders
• Responsible for overall delivery and margin on large multi-tower or pooled multi-tower accounts
• Handles client engagements and provide service delivery leadership, governance and builds reference-ability
• Manages critical projects, customer engagements and/or business processes
• Creatively and strategically supports key business objectives
• Accountable for client satisfaction
• Ensuring productivity, pyramid alignment and overall performance of account delivery Expectations
• Receive support from all teams on handling the deliverable issues and improvement appropriately
• Working closely with cross functional teams, product owners, SMEs, enterprise architects, software engineers, manage and prioritize the applications backlog, Backlog Refinement, tickets/ incident resolutions, SLA’s, KPIs and other metrics.
• Proactively identify impediments and dependencies and work with cross functional teams to resolve
• Ensures all documentation, tracking and reporting metrics are completed per the delivery timelines.
• Create, monitor, and share team performance metrics, including preparing related progress reports.
Escalates risks, resource gaps and delays as needed to ensure engagement stays on track

Minimum Qualifications:

• 15 years of IT Industry experience
• 5 Years experience in Energy, Water, or related Manufacturing Industries and related ERP processes and workflows
• 5 years of hands-on Technical Project Management experience from initiation through planning, executing, controlling and closing of Enterprise projects.
• 5 years of experience with requirements gathering, technical workshops facilitation, WBS creation, project planning, work prioritization, gap analysis, risk mitigation, project execution, and on time delivery. 5 years of business analysis and documentation of business requirements – functional and non-functional.
• 3 years of software engineering and application integration experience.
• 5 years of experience of managing teams providing application support, issue resolution and production support.
5 years of customer facing experience, including managing at least 5 projects simultaneously with multiple development teams in each project

Preferred Skills:

• Experience in managing an Application Management engagement across multiple geographies
Experience in Infor, Oracle, SAP and/or Legacy ERPs would be advantage

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About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.