Buffet Host - Casino jobs in Virginia

Buffet Host - Casino is responsible for seating guests at a buffet. Greets guests. Being a Buffet Host - Casino monitors tables for available seating and keeps seating chart up-to-date. May require a high school diploma or its equivalent. Additionally, Buffet Host - Casino typically reports to a supervisor. The Buffet Host - Casino may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)

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Casino Host
  • Rivers Casino
  • Portsmouth, VA FULL_TIME
  • Job Category: Marketing
    Requisition Number: CASIN001691


    Posting Details
        Posted: October 31, 2023

      Full-Time

      Locations

      Rivers Casino Portsmouth
      3630 Victory Blvd.
      Portsmouth, VA 23701, USA


    Job Details

    Description

    Job Summary:

    Reporting to the Director of Casino Marketing, the Casino Host is responsible for working with and developing VIP casino customers based on their gaming worth. This will include acquiring new customers as well as developing existing guests who qualify to be assigned to a Casino Host. The development of these customers will utilize all available tools required to drive incremental visits, including phone calls, emails, texts, mail, and invite only special events. A bonus incentive plan will be included with this position along with a base salary.

    Duties/Responsibilities:

    • Manage group of assigned players, handling inbound services (Acquisition and Retention), while performing outbound sales services (Growth and Reactivation) according to defined and targeted lists of Sales Leads provided by the Marketing
    • Coordinate with team members to properly retain customers across all Casino Marketing segments
    • Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. Award customer complementaries based on gaming action and program guidelines.
    • Ensure the effective implementation of hosted player events by taking responsibility for all aspects of the event from concept to delivery.
    • Maintain a high standard of courtesy, confidentiality and professionalism.
    • Maintain discretion in communication to or about customers and player accounts or circumstances.
    • Host special events as requested and briefed by the Director of Casino Marketing, including completion of event feedback and P&L.
    • Completion of member acquisition requirements and tasks.
    • Consistent development and maintenance of databases.
    • Coordinate guest visits including meals and events, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort.
    • Assist in the execution of special functions (parties, tournaments, etc.) and is responsible for preparing invitee lists and telemarketing efforts for special events, individual visits, and/or obtaining feedback on customer satisfaction.
    • Contact guests by calling and in writing to increase trip frequency.
    • Contact former guests to solicit account reactivation and to invite them to the casino.
    • Request feedback from former players on how services can be improved at the casino.
    • Responsible for making outbound calls to current, former, and prospective casino guests to inform them of casino promotions, hotel packages, and other related information.
    • Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
    • Promote positive public/employee relations at all times.
    • Maintain a clean, safe, hazard-free work environment within the area of responsibility.
    • Safeguard the confidential information of all employee, department, and company records.
    • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
    • Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
    • Minimize business risk by ensuring compliance with legislation and internal policies and procedures.
    • Perform other duties as assigned.

    Required Skills/Abilities:

    • Ability to obtain and maintain all necessary licensing
    • Must possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and peers.
    • Must be able to remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment on the Casino gaming floor.
    • Must possess planning skills and demonstrate the ability to handle and prioritize multiple tasks.
    • Must maintain a thorough knowledge and understanding of player tracking and analysis system
    • Must have experience resolving problems decisively and timely, and adapting to changes as well as experience determining when senior leadership assistance is necessary for problem solving.
    • Must be able to be constantly exposed to casino-related environmental factors, including, but not limited to second hand smoke and excessive noise.
    • Must be able to remain in a stationary position for a majority of an entire shift.
    • Must be able to traverse through the Casino to arrive at assigned locations.
    • Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, and player tracking/ casino management software), procedures and regulatory requirements.
    • Must be able to constantly and accurately communicate effectively and politely in spoken English with Team Members and guests to answer questions, provide information and check for guest satisfaction or Team Member understanding.

    Education and Experience:

    • Three to five years casino host experience preferred
    • Customer service experience required
    • High School diploma or equivalent. A Bachelor degree is preferred

    Physical Requirements:

    • Prolonged periods of sitting at a desk and working on a computer.
    • Must be able to lift and/or move objects up to 40 lbs.
    • Ability to work flexible shifts and days of the week, including weekends and holidays.
  • 8 Days Ago

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International Casino Host
  • Rivers Casino Portsmouth
  • Portsmouth, VA FULL_TIME
  • Summary: Identify, establish, and maintain relationships with new high- and mid-level casino customers by providing personal services regarding promotions, reservations, special events, and other cust...
  • 1 Month Ago

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Casino host
  • Caesars Virginia
  • Danville, VA FULL_TIME
  • ESSENTIAL JOB FUNCTIONS : Identifies new and current premium slot and table players with emphasis on developing relationships with players. Responsible for complete data entry of player information, c...
  • Just Posted

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Executive Casino Host
  • LV Search Partners
  • Virginia, VA FULL_TIME
  • Location : OnSiteVirginia SalaryRange : $65000.00$75000.00 Bonus : BonusIncentivePlan Requirements : BachelorDegreepreferred 5years of experience as CasinoHost Ableto obtain GamingLicense AbouttheRole...
  • 20 Days Ago

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CASINO HOST- ASIAN MARKET
  • Hard Rock International (USA), Inc.
  • Bristol, VA FULL_TIME
  • Overview The incumbent in this position must speak Mandarin and/or Cantonese fluently, and is responsible for the coordination and implementation of Player Development programs to attract, acquire and...
  • 20 Days Ago

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International Casino Host
  • LV Search Partners
  • Virginia, VA FULL_TIME
  • Location : On-Site - Virginia Salary Range : $60,000.00 - $65,000.00 Bonus : Lucrative Incentive Bonus Plan Requirements : Bachelors Degree Preferred 2-3 years of experience in Sales, Marketing, or Ca...
  • 22 Days Ago

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Host Casino/slot
  • Boyd Gaming Corporation
  • Vinton, LA
  • * Must be at least 21 years of age. * Prior experience in a similar position strongly preferred. * Must be able to stand...
  • 3/28/2024 12:00:00 AM

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Host Casino Player Development Hochatown
  • Choctaw Nation of Oklahoma
  • Broken Bow, OK
  • Job Description $19.85 Hourly | Full Time | 11am- 7:30pm Sunday, 10:30am - 7:00pm Wednesday, , Thursday, 3:00pm - 11:30p...
  • 3/28/2024 12:00:00 AM

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Executive Casino Host - Player Development Host - Casino Host
  • Calder Casino
  • Hialeah, FL
  • ** Executive Casino Host - Player Development Host - Casino Host** **Job Category****:** Marketing **Requisition Number*...
  • 3/27/2024 12:00:00 AM

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Online Casino Dealer
  • Evolution Gaming Limited
  • Atlantic City, NJ
  • **Online Casino Dealer** Atlantic City, United States Full-time **Job Description** Were after service minded people wit...
  • 3/27/2024 12:00:00 AM

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iGaming Presenter (Server Alternative) $20-$25/hr.
  • Evolution
  • Atlantic City, NJ
  • Company Description America's leading online casino provider is hiring! At Evolution, our talent is live, the players ar...
  • 3/27/2024 12:00:00 AM

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HOST CASINO
  • Treasure Chest Casino, LLC.
  • New Orleans, LA
  • HOST CASINO * Job ID: 21702 * Position Type: Full-Time Regular * Department: B CONNECTED MARKETING - 125 - TCPHOCA00 * P...
  • 3/26/2024 12:00:00 AM

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EXECUTIVE HOST - CASINO
  • Seminole Gaming
  • Immokalee, FL
  • Overview: SEMINOLE CASINO HOTEL IMMOKALEE Hiring smiling faces and happy personalities! Only a 30-minute drive from Dani...
  • 3/25/2024 12:00:00 AM

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EXECUTIVE HOST - CASINO>
  • Hard Rock
  • Hollywood, FL
  • Hard Rock - JobID: 54448 [Restaurant Associate / Greeter / Team Member] As a Host at Hard Rock, you'll: Be the initial c...
  • 3/25/2024 12:00:00 AM

Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Buffet Host - Casino jobs
$29,959 to $37,554

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