Buffet Chef - Casino prepares, cooks and presents food to create consistent quality food products and presentations. Prepares food at an assigned buffet station according to customer requests and available ingredients. Being a Buffet Chef - Casino keeps work area neat and clean, and maintains equipment used in food preparation. Engages with guests to create a positive experience. Additionally, Buffet Chef - Casino requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Buffet Chef - Casino works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Buffet Chef - Casino typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a highly motivated and experienced Convention Services Manager to join our team. As a Convention Services Manager, you will be responsible for overseeing the delivery of exceptional customer service and ensuring the smooth operation of our service department. If you have a passion for providing excellent guest services and possess strong leadership skills, we want to hear from you.
Duties:
- Manage and supervise a team of service staff, providing guidance and support
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Coordinate and oversee service operations, ensuring efficient workflow and timely completion of tasks
- Monitor service performance metrics and implement improvements as needed
- Handle escalated customer complaints or issues, resolving them in a professional and timely manner
- Collaborate with other departments to ensure seamless coordination of services
- Conduct regular training sessions to enhance the skills and knowledge of service staff
- Maintain accurate records of service activities, including customer interactions, feedback, and resolutions
Qualifications:
- Previous experience in a service management role, preferably in the hotel or hospitality industry
- Strong negotiation and communication skills, both written and verbal
- Excellent time management and organizational abilities
- Proven ability to effectively market services and drive sales
- Proficient in event planning and execution
- Ability to analyze market trends and adapt strategies accordingly
- Exceptional customer service skills with a focus on guest satisfaction
- Ability to multitask and prioritize tasks effectively
- Familiarity with contract management processes
Note: All positions at our company are paid positions. We do not offer unpaid internships.
Join our team as a Service Manager and contribute to creating memorable experiences for our guests while leading a dedicated team of service professionals. Apply now!
Job Type: Full-time
Pay: $52,000.00 - $61,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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