Broker Relations Representative jobs in Norman, OK

Elite Lawn Care OK

Are you passionate about providing exceptional customer experiences? Do you enjoy working in a fast-paced environment? Elite Lawn Care OK is seeking a dynamic and customer-oriented individual to join our team as a Customer Relations/Onboarding Team Member. As a key member of our company, you will play a crucial role in ensuring our customers receive top-notch service from the moment they come on board.

Responsibilities:

• Manage the onboarding process for new customers, including gathering necessary information, explaining services, and answering any questions or concerns.
• Serve as the primary point of contact for customers, providing prompt and accurate responses via phone, email, and other communication channels.
• Build and maintain strong relationships with customers, ensuring their needs are met and issues are resolved in a timely manner.
• Collaborate with the sales team to ensure a smooth transition from the sales process to customer onboarding.
• Conduct regular check-ins with customers to ensure satisfaction, identify opportunities for upselling or cross-selling, and address any concerns.
• Stay up-to-date on product and service knowledge to effectively educate customers and promote our offerings.
• Maintain accurate customer records and document all interactions in the CRM system.
• Provide feedback and suggestions to improve processes and enhance the overall customer experience.
• Collaborate with internal teams to resolve customer issues, escalate when necessary, and ensure a seamless customer journey.

Requirements:

• Previous experience in customer service or customer relations roles.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think on your feet.
• Exceptional organizational skills and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM systems or customer support software.
• A passion for delivering outstanding customer experiences.
• Knowledge of the lawn care industry or related field is a plus.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive health and dental insurance plans.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and collaborative work environment.

Join Elite Lawn Care OK and be part of a dedicated team that values customer satisfaction and excellence. To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you would be a great fit for this role. We look forward to hearing from you!

Job Type: Full-time

Pay: Up to $1,000.00 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person
• Office

Work Location: In person