Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Who We Are
First Fed is a local community bank on an exciting growth trajectory with 16 locations in 5 counties across Washington. We are committed to investing in our amazing team and technologies which enable better service of our customers and communities. In 2021, First Fed was recognized as a Best Workplace by Puget Sound Business Journal and a Best Bank by Forbes, Peninsula Daily News and Bellingham Alive.
We welcome applicants from all backgrounds – our diversity makes us stronger. In 2023, we are celebrating our first 100 years of service.
Our Values
Optimism: We are positive and decisive. We believe the future will be better than the past. Our attitude demonstrates persistence which leads to success.
Initiative: We are self-starters and find innovative solutions. We are courageous, entrepreneurial, and passionate. We take action for good.
Respect: We include individuals from diverse backgrounds and with different perspectives. We are committed to honoring and serving others.
Growth: We learn and adapt so we can continually improve. We believe in personal growth through grit and determination.
Ownership: We are invested in our endeavors. We are accountable and take responsibility for our actions and decisions.
The person we’re looking for has:
The Job:
Our Customer Service Representative (CSR) position is the doorway to a career in banking. This is the perfect position for someone who is interested in banking and may not have previous banking knowledge but has great customer service skills. Our CSRs receive fully paid on-the-job training.
As a CSR you will be the first person our customers see or talk to and your job will be to create an exceptional customer experience for them. You will help our customers with banking transactions in-person at our branches, at the drive-through, and on the phone. You will learn about all our different banking products and services, tell customers about new products that may help them, and refer them to partners in the bank. You will be the person our customers go to when they have questions or need help. We trust our CSRs to create great first impressions with customers and to handle and balance our cash tills. This position is a great introduction to banking and provides a clear career pathway with many employee-driven promotion possibilities.
Pay Range
The incentive plan for this position is the Retail Branch Incentive plan. It is paid out quarterly based on meeting Branch goals for Customer Experience, Balance Growth and New Accounts.