Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Shoreham Bank, formerly Home Loan Investment Bank, is seeking teller/branch representatives in our retail banking branches. Full-time position with generous benefits package. This position is based primarily in our Providence, RI branch but does require the availability to work in our Warwick, RI branches when necessary. Candidates must also be available to work one Saturday per month (or more if proper coverage is needed) on a rotating schedule.
The Branch Representative will be expected to:
Equal Employment Opportunity
Shoreham Bank provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
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Work Location: In person