Branch Service Representative jobs in Massachusetts
Branch Service Representative provides centralized information and solutions services to assist branch employees with questions about processes and products. Serves as the point of contact to guide and assist branch staff with product information and operational policies. Being a Branch Service Representative responds to questions and resolve cases by researching bank procedures or regulatory governance and escalating issues internally as necessary. Completes call tracking and supporting documentation associated with each case. Additionally, Branch Service Representative may research and address inquiries regarding specific transactions. Requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Branch Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Branch Service Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Branch Service Representative jobs
Melrose Branch - Sales & Service Representative
- Metro Credit Union
-
Melrose, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and existing Members by providing information about Metro’s products and services, assists and advises Members in determining which products and services best meet their needs, opens Member accounts and provides problem resolution. SSRs participate in sales and service programs and contribute to branch sales goals, providing referrals to retail partners as appropriate. As a representative of the Metro brand, you’ll adhere to Metro’s policies, procedures and regulations in providing excellent, quality service to members, co-workers, and management. Core Responsibilities: Process a variety of transactions including check cashing, deposits/withdrawals, loan payments and payoffs, official checks and money orders, cash advances, etc. Balance work on a daily basis and stay within defined balancing guidelines. Provide information relative to Metro Credit Union policies and procedures to new and existing members. Perform needs assessment to determine the best financial solution or product for members. Verify all account opening requirements have been met, including obtaining all applicable security clearances, required signatures, and paperwork. Conduct consumer loan interviews; aid members in completion of loan applications including verifying identification, obtaining required signatures, and ensuring approval conditions are met. Communicate status of loan applications to members. Contribute to sales and referral programs including branch sales goals. Cross sell products by answering inquiries and informing members of new services and product promotions. Make effective referrals to retail partners. Resolve service problems and complaints by determining root cause, selecting, and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Maintain member confidence and protect bank operations by keeping member information confidential. Train on additional secondary skills such as outbound collection calls, processing loans, answering calls from the call center, and assist other departments as required by the Universal Service program. Participate in and strive to achieve assigned program goals. Requirements: Education and Experience High school diploma or equivalent Minimum of 1 year of banking experience preferred Skills and Traits Excellent communication skills with a demonstrated ability to focus on the customer Ability to perform work with accuracy and attention to detail Previous financial services and sales skills preferred General knowledge of computer software, data input, and Windows-based applications Dependable, responsible, and a commitment to excellence Ability to use office equipment (calculators, ATMs, cash dispensers, coin counters, etc.) and lift teller drawers and bags of coins that can weigh up to 50 pounds Why Join our team: Starting payrate is $24.04/hour Comprehensive Benefits: Health, Dental, and Vision coverage for employees working minimum of 20 hours/week; Metro provides assistance toward premiums and copays and provides 100% coverage on prescription copays Sales Incentive eligibility; annual retention bonus vesting program 401(k) with matching plan & safe harbor plan – allowing every employee to save for retirement Three weeks paid vacation time Wellness Incentives; Employee Assistance Program; Flexible Spending Account; Prescription Drug program and range of voluntary benefits (LTD, STD, AD&D) Access to zero-interest Impact Loans Discounts on Pet Insurance Strong growth opportunities with development plans and position-related or job-related tuition assistance to help you attain your long-term career goals Growing, dynamic environment - no day is ever the same and join an amazing team Exceptional training program (classroom, on-the-job, and mentoring) – you bring a service-oriented attitude and a strong work ethic, we’ll train you for success! All retail positions located within our branches do not offer remote work arrangements and require initial training on-site in our Chelsea location.
- 14 Days Ago
Lawrence Branch - Sales & Service Representative
- Metro Credit Union
-
Lawrence, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and...
- 23 Days Ago
Sales & Service Representative - Burlington branch
- Metro Credit Union
-
Burlington, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and...
- 27 Days Ago
Peabody - Main Street Branch - Sales & Service Representative
- Metro Credit Union
-
Peabody, MA
FULL_TIME
- The Sales & Service Representative (SSR) assists in the daily operation of the branch including keyholder responsibilities to open/close the branch. The SSR serves as a financial consultant to new and...
- 27 Days Ago
Customer Service Representative (FT) - Park Street Branch
- Westfield Bank
-
West Springfield, MA
FULL_TIME
- Position: Customer Service Representative Department: Park Street BranchJob Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager Amount of Travel Required: Local Travel as Nee...
- 13 Days Ago
Teller/ Customer Service Representative (Float Lynn & Peabody Branch)
- Community Credit Union
-
Lynn, MA
FULL_TIME
- While other big banks are closing, Community Credit Union is growing and has a vision for the future! Why Work Here?Community Credit Union isn’t just a place to work, it’s a whole lot more than that. ...
- 21 Days Ago
Branch Service Representative jobs at Popular Companies
Customer Service Rep
- LoanMax Title Loans
-
El Dorado, KS
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 4/25/2024 12:00:00 AM
Customer Service Rep
- Community Choice Financial Family of Brands
-
Kansas City, MO
- Overview: As a Customer Service Representative (“CSR”), you will use your love for business, people, and the community c...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Concord, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- LoanMax Title Loans
-
Salem, NH
- LoanMax Title Loans Job Description: Our Customer Service Representatives are responsible for assisting potential borrow...
- 4/24/2024 12:00:00 AM
Customer Service Rep
- Pop-A-Shot
-
Peoria, IL
- Customer Service Rep Description **2022 Customer Service Representative Job Description & Goals** **Job Description:** T...
- 4/21/2024 12:00:00 AM
Customer Service Rep 2
- Clean Harbors
-
Norwell, MA
- Clean Harbors is looking for a Customer Service Representative to join their safety conscious team! The Customer Service...
- 3/20/2024 12:00:00 AM
Customer Service Rep 2
- Clean Harbors
-
Norwell, MA
- Clean Harbors is looking for a Customer Service Representative to join their safety conscious team! The Customer Service...
- 3/15/2024 12:00:00 AM
Customer Service Rep 2
- Clean Harbors
-
Norwell, MA
- Clean Harbors is looking for a Customer Service Representative to join their safety conscious team! The Customer Service...
- 3/15/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Branch Service Representative jobs
$44,425 to $55,671
Most Popular Cities in Massachusetts for Branch Service Representative Jobs
What does a Branch Service Representative do?
Branch Service Representative in Vincennes, IN
At Bank of Hawaii, were passionate about providing our customers with exceptional financial service.
January 11, 2020
Helping ensure customer satisfaction by resolving customer issues/questions related to service, billing or other matters.
February 18, 2020
Branch Service Representative in Bangor, ME
We now deliver financial services from hundreds of offices employing thousands of high-quality individuals across the country to hundreds of thousands of customers.
December 04, 2019
Branch Service Representative in Saint Louis, MO
Coordinate with call center customer service representative and service manager to resolve all issues and provide support to all activities to ensure achievement of all customer objectives.
December 31, 2019