Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
Ready to make a difference in the lives of others and bring JOY to work every day?! Olive Branch Communities is seeking a Caregiver Success Manager (CSM) to support our growing team. The CSM oversees direct care staff to maximize staff engagement and scheduling efficiency while maintaining a culture supporting the company’s “I Promise” Statements. The CSM trains and mentors staff to support their retention and growth within the company. A positive, open-door atmosphere and effective communication, along with leading by example are key aspects in this role to ensure superior resident care that mirrors our Value Statement:
Create & Cherish Memories
Aide independence
Respect Potential & Experiences
Engage in Community
Responsibilities and Activities
Benefits
Requirements
Expected Proficiencies
Required:
Preferred:
Other Requirements
The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Reasonable accommodations may be made to assist qualified disabled persons to perform the essential functions of the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.