Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsibilities:
- Oversee the daily operations of the branch, ensuring efficient and effective functioning
- Develop and implement strategies to achieve branch goals and targets
- Manage and motivate a team of employees, providing guidance, training, and performance evaluations
- Monitor and analyze branch performance metrics, making adjustments as necessary
- Build and maintain strong relationships with customers, addressing their needs and concerns
- Ensure compliance with company policies and procedures
- Collaborate with other branch managers and departments to achieve overall organizational objectives
Experience:
- Previous experience in a leadership role, preferably as a branch manager or similar position
- Strong understanding of retail math and financial management principles
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers and employees at all levels
- Proven track record of achieving sales targets and driving business growth
- Ability to analyze data, identify trends, and make informed decisions based on findings
- Knowledge of industry regulations and best practices
As a Branch Manager, you will have the opportunity to lead a team, drive business growth, and provide exceptional customer service. If you are a motivated individual with strong leadership skills and a passion for delivering results, we invite you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Compensation package:
Schedule:
Work Location: In person
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