Branch Service Manager oversees daily branch activities. Monitors branch service quality and coaches staff to achieve appropriate levels. Being a Branch Service Manager manages and schedules tellers and customer service staff. Schedules Customer Service Clerks/Reps to ensure adequate coverage. Additionally, Branch Service Manager implements and reviews bank policies and procedures, prepares branch for audits, and keeps branch in compliance with all bank policies and procedures. Handles more complex customer complaints and questions. May require a bachelor's degree. Typically reports to the Branch Manager. The Branch Service Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be a Branch Service Manager typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
The Branch Service Manager is responsible for day to day transactions and operations at an assigned Business and Consumer Bank Branch or Branches. The Branch Service Manager is responsible for managing the branch's operational processes, proactively supporting the Bank's business development practices and growth objectives, guiding, directing, and supervising branch staff, ensuring the delivery of high quality customer service, and enforcing security and safety in accordance with Bank policies and
procedures. Must have working knowledge of the New Accounts Process. The Branch Service Manager is also responsible for satisfactory audit, employee development, enhancing communication with supporting departments, and implementing a client-centric experience.
RESPONSIBILITIES
QUALIFICATIONS
A reasonable, good faith estimate of the minimum and maximum base salary or pay for this position is $56,176 to $84,264. Actual compensation will vary based on various factors including but not limited to location, experience, and performance. A business line incentive may be provided ranging from 0% - 20% of the base salary offered, in addition to a medical and other benefits, dependent on the position. For more information regarding our benefits, please visit
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0 Branch Service Manager jobs found in Santa Maria, CA area